Payment Screen Access Support Request

In order for a user to have access to the payment recon screen provided in the Helium Core web app the following needs to be included in your request:

  • The exact nature of the request.
  • The mobile number of the user for which the request if being made. This mobile number should be the same number used to sign up to Helium.
  • The M-Pesa account for which the user would like to see payments on the payment recon screen.

Once the content of your request has been finalised it can be sent using the following channels:

  • For internal Mezzanine developers, create a JIRA ticket on the HE project. The ticket type should be "Support Request".
  • For external PaaS client developers, send an e-mail with your request to Mezzanine Support at