For a general support requests, please add as much detail as possible describing the exact context of your query or request and send it using the following channels:
For internal Mezzanine developers, create a JIRA ticket on the HE project. The ticket type should be "Support Request".
For external PaaS client developers, send an e-mail with your request to Mezzanine Support at support@mezzanineware.com.
Note that if your request is for a specific app, please include the app id. If you are unsure how to obtain the app id for an app, please consult the documentation here.