CF_PESI DALRRD
- Project Information
- Technical Information
- Support Levels and Roles
- 2nd Line Support Contact:
- Third Line Support Contact:
DALRRD_an Overview
This voucher is designed to support small-scale, current farmers who are mainly farming to feed their own households.
Key features:
In order to qualify, the following criteria must be met:
- Farmers who are actively farming vegetables on more than half of their land
- Farm size of less than 0.25Ha (smaller than one third of a soccer field or about 50m by 50m square plot of land)
Have 5 or more people living in the farmer’s household, of which 2 or more are children younger than 10 years old
What's New Updates
Please read through the documents listed below to ensure you are up to date with all changes (as explained in the documents) made to the Dalrrd Web Portal.
Project Information
General Information | Detail |
---|---|
Solution | Vouchering |
Deployment Country | South Africa |
Training Material | |
Important Files |
Technical Information
Technical Information | Details |
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Helium/Journey | Helium |
Web URL |
Support Levels and Roles
First Line Support | Role | Details |
---|---|---|
1st Line Support Contact Details | Support & Training | |
When do I contact My First Line Support | Follow this link for details on your support lines Support Procedures and Levels |
2nd Line Support Contact:
Second Line Support Information | Details |
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When do the Third Line get involved | All unresolved issues will be escalated to the 2nd Line support to assist 1st Line Support Further |
2nd Line Support Contact Details | Mezzanine Support Desk Tel: 021 880 2222 Email: support@mezzanineware.com |
Communication Materail
FAQ
Webportal FAQ's
Question | Description/ Answer | |
---|---|---|
1. | How do I log into the Web Portal | Helium Web Portal .pdf |
2. | How do I reset my password on the helium web portal? | How to reset a password on Helium.pdf |
3. | How to send a message to a user? | |
4. | I do not find the farmer and get an error message "This farmer does not have access to this voucher code" Please assist | Please make sure that the farmer's number is correct. It need to start with 27 instead of 0. If you want to redeem a voucher you need to start with 27 and not with 0. |
5. | In the case where the store does not have stock and the stock does not arrive before the 30 days is over does the voucher code expire completely? | Yes thats correct - but you can buy products that are currently in stock and then spend the rest of the money later or even at another participating store. If you have not spend all your money, the system sent out a new voucher code with the amount that is left, which is then again valid for 30 days. |
6. | Request for price list of supplier? | |
7. | Request to check what products was redeemed on my voucher? | |
8. | We have received login details, with no products to be selected when redeeming. It seems like our products were not added on the system. And we have registered under feed not fertilizer. | Getting service points and users who can redeem vouchers and the stock items per service point and its prices uploaded into the system is a 2 step process:
If step 2 is not completed, the user will not see any products to redeem. |
9. | How to resend a voucher sms to a farmer? | Please note that we have optimised the SMS Logs, so when you resend a sms please do the following: |
10. | How to filter the payment recommended report | How to Filter the Payment Recommended Report (1).pdf |
11. | The ability to edit prices during redemption | DALRRD_Supplier training_Liaison Phase_Edit Price.pdf |