SAWIF


Project Information


General Information

Detail

Solution

Vouchering

Deployment Country

South Africa
Training Material


Technical Information



Support Levels and Roles


First Line Support

Role

Details

1st Line Support Contact Details

Support & Training

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When do I contact My First Line Support

Follow this link for details on your support lines Support Procedures and Levels

 

2nd Line Support Contact:

Organisation

Role

Name

Contact Details

Client Information

Account Manager


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Vodacom support is second line.

Issues Handled by Second Line Support

All faulty device and Sim related issues (Also explained on  Support Procedures and Levels)

Support & Training



Third Line Support Contact:

Third Line Support Information

Details

When do the Third Line get involved

All unresolved issues will be escalated to the 3rd Line support to assist 1st and 2nd Line Support Further

3rd Line Support Contact Details

Mezzanine Support Desk

Tel: 021 880 2222

Email: support@mezzanineware.com