SCT - Social Cash Transfer
SCT– An Overview
Social Cash Transfer – Zambia is a mobile application solution, created to help the Minister of Community to determine if a household qualify for a social grant. This project consists of a mobile application which the user (Enumerator) in the field uses to capture information of a household to see if they qualify for a social grant. The SCT Management has access to the web portal where they can view and download the data for each household information that was captured. The different management roles have different levels of access to the data. This then also works together with the Helium web portal where we can send a bar code link which the user can use to enroll the application.
Project Information
General Information | Detail |
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Solution Name | SCT – Social Cash Transfer |
Deployment Country | Zambia |
Deployment Partner | AfriConnect |
Training Material | SCT Registration - Training Manual (12 May 2017) .pdf |
Enumerator Barcodes | https://docs.google.com/spreadsheets/d/1U_RD7plLYsUOqh4ef2ZAlOP_ghqPXuyI6s2fkQqQszA/edit#gid=1547962213 |
Technical Information
Technical Information | Detail |
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Helium/Journey | Journey |
URL | https://sct.mezzanineware.com/web-client/login |
APP APK | |
APN/ZRIP | MTN - Name: afz Airtel - Name: afcz |
Device Used | Samsung Galaxy G313H Trend Neo |
Support Levels and Roles
First Line Support | Organisation | Details |
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1st Line Support Contact Details | Department of Social Welfare | |
Other Contact Persons: | ||
Mavenlink Task | https://mezzanine.mavenlink.com/workspaces/13990867 | |
When do I contact My First Line Support | Follow this link for details on your support lines Support Procedures and Levels |
2nd Line Support Contact:
Organisation | Contact Information | ||
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2nd Line Support Contact Details | AfriConnect (Device and Sim related Issues) |
Third Line Support Contact:
Organisation | Contact Details |
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3rd Line Support Contact Details |
WebPortal FAQ's
Question | Description/ Answer | |
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1. | Failed to login and the page is just loading. Not entirely sure whether this is a system issue or a connectivity issue. |
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2. | Having problems to invite DSWO and the DSWO does not receive any invitation SMS. |
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3. | What can I do with my Data Manager Web access? |
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4. | What can I do when I have forgotten my password? |
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5. | How to transfer households between enumerator profiles in their region. | This document explains how a DSWO can transfer households between enumerators. |
6. | How can I resolve a barcode mix up? I have a district (e.g. Lusaka) that collected some phones from another district (e.g. Luangwa) to beef up their enumerator pool. However instead of leaving app and enrolling a new user they changed profile details. I would like to now how can we get the users profile back without messing up the other districts (e.g. Lusaka) profile. | The first thing you need to understand about editing the "Profile" of a mobile user.
We don't keep an audit trail of the changes, so we can't help you with recovering it.
We suggest you instruct them to: * Change the names back to what they were. |
Mobile Application FAQ"s
Question | Answer | |
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1. | If a household for which the enumerator completed “Initial Registration” would appear in the incomplete registration tab. DSWO was still conducting the necessary approvals for enumerators to be able to proceed with enumeration. HH’s that haven’t been approved should not be in the “Incomplete Registration” section or should? | The business rule for households that appear in the "Incomplete Households" menu item:
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2. | What to do if you have problems to synchronize data? | Enumerators will visit signal areas once a week to upload data. |
3. | My App is too slow | Please check the following: (1) is on the latest app version and If you still experience the slow app after rectifying the above the send these to the Support Line (4) The User who experience this (name and surname) |
4. | "Access denied due to security reasons" | The error is related to the phone date & time. The date & time, in SCT's case, is most probably wrong because the sim card could not read the "Network time". It can be that the sim card, probably MTN, has not been activated. (A network issue that has been reported by several users). This is an issue for our partner in Zambia = Africonnect. |
5. | I cannot view the Schooling Questions | During household Enumeration, you must open each household member to do "Member Enumeration" in order to view the schooling questions. Missing this step will result in user not viewing the questions. |
6. | How to check my LocalDB size of my application? | The following link provide the steps on how to check your LocalDB. |