CF_Vouchering

Solution

Connected Farmer Vouchering

Deployment Country

Training Manual

Helium/Journey

URL

App details

Zero Rated

How do I login on the Web portal?

How do I find a barcode?

How do I reset my password?

The Code field in the Voucher Report data is usually displayed as an 8 character hex string,

However when the report is exported as a CSV,

Where the Code hex value consists of 7 numbers and an 'e' character,

Then the field is rendered as a number with an exponent (e.g. something like 1.23e4) in the CSV.

When I view the exported CSV in a text editor the error is present so it looks like its occurring at the export stage.

Because the Code field is used as the unique identifier for each voucher,

then it causes issues where duplicate Code values have appeared in the data.

The issue here is that CSV does not have the data type embedded and assumes that the codes with E are scientifically numbered.

(1.23e12 = 1.23 to the power of 12 in scientific terms).

The user can work around this by following these steps:
1. Open a new Excel sheet;
2. Select all cells in the sheet;
3. Right click and select "Format Cells"
4. Select "Text" and click OK.
5. Open the CSV in the text editor and select all values.
6. Paste all the values from the text editor into the new Excel sheet.

Tests show all the codes are now 8 characters long and displaying correctly in Excel.

On the Helium platform log in as Initiator then follow the steps below:

1. Click on More
2. Click on Crop Vouchers Menu
3. You are now able to filter and search for the voucher in question using the search bar

If the voucher is not listed, it means the voucher has not been redeemed or not synced through to Helium.

Dealer first needs to SYNC their device (in the event that the transaction is still on the mobile the sync will resolve the issue) and after a while and after we confirm that the voucher is still not on the redeemed list (helium nor device), the dealer will have to redo their transaction.

I have reset helium password but am not getting notifications sms of the new password

1.Depending on your sim card service  provider kindly Allow promotional messages 

Do I need data to use this service?

What are the main features?

I. Registration

• Farmers are registered and profiled according to personal and farm information.

II. Communication

• Farmers can receive important messages from county officials on availability of subsidies and other relevant agricultural notifications.

III. Voucher redemption

• Farmers who are eligible will be able to redeem subsidy vouchers for agricultural purchases.

How do I pay for the balance of inputs purchased?

What do I do if I am experiencing issues?

How do I qualify for a subsidy?

Do I need to pay to qualify?

What to do when I receive the following error message?

"Important"

Your internet connection was not stable enough to complete the operation.

Please press Refresh below to try again.”

When experiencing this issue:

The user need to ensure that mobile data has been enabled on the device.

Also make sure that you have a strong network connection.

The first line support member can check on the database if the voucher has been redeemed yet.

If the database shows the voucher code has not been redeemed as of yet it means no message will be received.

Please make sure the Agrodealer has synced their device and is in a good coverage area.

If by any chance the redemption is still on the mobile the resync should solve the issue and if not, the Dealer will need to redo the transaction.

The Dealer should do a full sync of their device and then redo the the voucher redemption.

The following steps can be checked to ensure this error is resolved:

• Ensure that Mobile data is active and on, a Wifi connection can be tried to ensure there is stable connectivity if the area's signal are too weak
• Make sure the Device's Date and time settings are correct by doing the following diagnostics steps:

1. 1. Open your application (steps with screenshots are in Question 9)
   2. Press on the three dots on the top right hand corner
   3. Click on Diagnostics
   4. Make sure all items listed here are green Eg. Connectivity will show if there is problems with your date and time. Should the time still appear to be correct please continue to reset it the settings still.
   5. Now check if the voucher redemption can continue

• Should the problem still persists, Use this code to test if the device certification is in order by opening the device's Internet browser and opening the following URL: https://za-zerorated-journey.mezzanineware.com/mobile
• If you are unable to open the URL as mentioned above, than it is a certificate problem and that will need to be rectified by your device manufacturer.

Go to Settings on the Mobile device

• Go to Security or Lock screen and security
• Look for the option Unknown Sources
• Make sure you enable unknown sources by clicking in the box next to unknown sources and exit the Settings tab.

The Agro dealer is receiving the error message, as he/she has not been linked to a service point.

The support agent to follow the following steps below: 

• Request the mobile number of the user from the client. 

• Check if the user exist on the system and that the "Agro-dealer" role has been assigned to the user: 
• Login with your "Initiator" role. 
• Click on more then select "Users"
• Click on "Select" next to Manage Web Users. 
• Search the mobile number of the user
• Once the user has been found, click on "Roles" next to the users name
• You can now check if the "Agro-dealer role is assigned to the user. If the Agro-dealer role is not assigned to the user click on "Assign" next to the "Agro-dealer" role.

• If the "Agro-dealer" role are assigned to the user the following steps below needs to be followed:
• Click on more then select "Service Points"
• Click on "Manage" next to the Type: Agro-Dealership
• Search the users name
• Click on view next to the users name
• Under "Available web user for Service Point" search the users name or mobile number and click on assign next to the users name. 
• Once the users has been assigned - ask the user to synchronise the application and try again in minutes.