CF_Vouchering
Vouchering_an Overview
eVouchering is a mobile application solution developed to register farmers and verify that they have crops which are eligible for a subsidy.
Project Information
General Information | Detail |
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Solution | Connected Farmer Vouchering |
Deployment Country | Zambia |
Training Manual | CF_Vouchering Training Manual |
CFU Specific Training material | CFU Zambia Training.pptx |
Technical Information
Technical Information | Detail |
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Helium/Journey | Journey Application |
URL | https://cfu-evoucher.mezzanineware.com |
App details | Zero Rated |
Frequently Asked Questions
Web Portal FAQ's
Question | Description Guide/ Answer | |
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1. | How do I login on the Web portal? | Open the document below to find picture illustrations on Helium Web portal Login.docx |
2. | How do I find a barcode? | Open the document for further details: CFVouchering_Install and enroll your application.pptx |
3. | How do I reset my password? | Open the document on How to reset a password on helium (1).pptx |
4. | The Code field in the Voucher Report data is usually displayed as an 8 character hex string, However when the report is exported as a CSV, Where the Code hex value consists of 7 numbers and an 'e' character, Then the field is rendered as a number with an exponent (e.g. something like 1.23e4) in the CSV. When I view the exported CSV in a text editor the error is present so it looks like its occurring at the export stage. Because the Code field is used as the unique identifier for each voucher, then it causes issues where duplicate Code values have appeared in the data. | The issue here is that CSV does not have the data type embedded and assumes that the codes with E are scientifically numbered. (1.23e12 = 1.23 to the power of 12 in scientific terms). The user can work around this by following these steps: Tests show all the codes are now 8 characters long and displaying correctly in Excel. |
5. | How to check if a Voucher has been redeemed after a User ask for the confirmation. Eg. Dealer did not receive any notification but think he redeemed a voucher etc. | On the Helium platform log in as Initiator then follow the steps below:
If the voucher is not listed, it means the voucher has not been redeemed or not synced through to Helium. Dealer first needs to SYNC their device (in the event that the transaction is still on the mobile the sync will resolve the issue) and after a while and after we confirm that the voucher is still not on the redeemed list (helium nor device), the dealer will have to redo their transaction. |
6. | How do I change the Mobile User's profile from Test profile to Live? | If your access allow, follow the instructions in the document: How to change the test agro dealer profile to live one.pptx Should you not have the Initiator or Admin rights on Helium, Kindly send your request to the Support team. |
7. | How do I re-enroll a Mobile User | Please follow the steps in this document: How to re-enroll an agro dealer mobile user.pptx |
8. | How to check is an sms went out? | |
9. | I have reset helium password but am not getting notifications sms of the new password | 1.Depending on your sim card service provider kindly Allow promotional messages |
Mobile Application FAQ's
Question | Description Guide/ Answer | |
---|---|---|
1. | Do I need data to use this service? | No. The application was developed to be zero rated |
2. | What are the main features? | I. Registration
II. Communication
III. Voucher redemption
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3. | How do I pay for the balance of inputs purchased? | During the purchasing process, the farmer will be prompted to pay the balance |
4. | What do I do if I am experiencing issues? | Contact your First Line support to assist with your issues. They will escalate the matter further should they not be able to resolve. |
5. | How do I qualify for a subsidy? | Field Officers are able to register farmers and verify that they have crops which are eligible for a subsidy as issued by the county officials. |
6. | Do I need to pay to qualify? | No, the service is free. Once I am indicated to qualify, I will only need to pay for SMS'e to interact with the system |
7. | What to do when I receive the following error message? "Important" Your internet connection was not stable enough to complete the operation. Please press Refresh below to try again.” | When experiencing this issue: The user need to ensure that mobile data has been enabled on the device. Also make sure that you have a strong network connection. |
8. | No roles listed under Selection in the application on the Device as per screen below: |
Should the Error still persist. Please follow the Instructions on How to see your DG data as below to ensure all fields have updated effectively.as explained in this document Daignostics (localDB) steps.pptx |
9. | How do I check if the device's local Database is synced up to date. | Please follow the steps as listed in this document: Daignostics (localDB) steps.pptx |
10. | The Dealer did not receive an sms notification after the Voucher were redeemed. | The first line support member can check on the database if the voucher has been redeemed yet. If the database shows the voucher code has not been redeemed as of yet it means no message will be received. Please make sure the Agrodealer has synced their device and is in a good coverage area. If by any chance the redemption is still on the mobile the resync should solve the issue and if not, the Dealer will need to redo the transaction. |
11. | I get the error that my Voucher code does not exist | The Dealer should do a full sync of their device and then redo the the voucher redemption. |
12. | My Device shows a Connectivity problem and that the request were denied for Security? | The following steps can be checked to ensure this error is resolved:
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13. | How do I enable Unknown Sources to my device will allow the links send from Mezzanine | Go to Settings on the Mobile device
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14. | As an Agro-dealer I am getting an error when trying to redeem, stating that “the user mobile number does not exist”. | The Agro-dealer needs to make sure that he/she is not in testing mode. This needs to be rectified by enrolling the user with his/her live profile. |
15. | As an Agro dealer I am receiving an error message, that there is no stock available. | The Agro dealer is receiving the error message, as he/she has not been linked to a service point. |
16. | I get the following message when I try to resend the code: Dear Ruth Shimwami (CR), you currently have no available vouchers. Thank you - CFU - 0979326445. | The message means that the user used and redeemed all fund in the voucher. When you get such a message you can go to logs>>sms>>type in the farmer number>>search>>this will show you all the activities (sms log). |
17. | Please assist as stock quantity is showing 0,0. See screenshot attached. | The support agent to follow the following steps below:
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18. | I can’t access helium web I get a burner with “ privacy notice consent”” | 1.Tick on checkbox and tap on proceeded |