Project Information
General Information | Detail |
|---|---|
Solution | Vouchering |
Deployment Country | Nigeria |
| Training Material | Kaduna MoAF Training Manual - October 2018.ppt |
Technical Information
| Technical Information | Details |
|---|---|
Helium/Journey | Journey |
URL | |
App details | Zero-rated |
Support Levels and Roles
First Line Support | Organisation | Details |
|---|---|---|
1st Line Support Contact Details
| Deux Projects | Name & Surname: Egbita S. Omojo Tel: +2348161205822 Email: somoji@mezzanineware.com |
When do I contact My First Line Support | Follow this link for details on your support lines Support Procedures and Levels | |
2nd Line Support Contact:
Organisation | Role | Name | Address | Contact Details |
|---|---|---|---|---|
Client Information | Product Specialist
| George Osuji | Vodacom Business Nigeria 3A Aja Nwachukwu Close, Ikoyi, Lagos, Nigeria | D: +234 1 700 7093 M: +234 8170000580 |
Issues Handled by Second Line Support | All faulty device and Sim related issues (Also explained on Support Procedures and Levels) | |||
Third Line Support Contact:
Third Line Support Information | Details |
|---|---|
When do the Third Line get involved | All unresolved issues will be escalated to the 3rd Line support to assist 1st and 2nd Line Support Further |
3rd Line Support Contact Details | Mezzanine Support Desk Tel: 021 880 2222 Email: support@mezzanineware.com |