Kaduna_MoAF

Project Information

General Information

Detail

Solution

Vouchering

Deployment Country

Nigeria
Training MaterialKaduna MoAF Training Manual - October 2018.ppt


Technical Information

Technical InformationDetails

Helium/Journey

Journey

URL

https://kadunamoa.mezzanineware.com

App details

Zero-rated


Support Levels and Roles


First Line Support
Organisation
Details

1st Line Support Contact Details


Deux Projects

/wiki/spaces/SUP/pages/6652900

When do I contact My First Line Support

Follow this link for details on your support lines Support Procedures and Levels

 

2nd Line Support Contact:

Organisation
Role
Contact Details

Client Information

Product Specialist


/wiki/spaces/SUP/pages/6652900

Issues Handled by Second Line Support


All faulty device and Sim related issues (Also explained on  Support Procedures and Levels)


Third Line Support Contact:

Third Line Support Information
Details

When do the Third Line get involved

All unresolved issues will be escalated to the 3rd Line support to assist 1st and 2nd Line Support Further

3rd Line Support Contact Details

Mezzanine Support Desk

Tel: 021 880 2222

Email: support@mezzanineware.com