Table of Contents
Project Information
General Information | Detail |
|---|---|
Solution | Vouchering |
Deployment Country | Nigeria |
| Training Material | Kaduna MoAF Training Manual - October 2018.ppt |
Technical Information
| Technical Information | Details |
|---|---|
Helium/Journey | Journey |
URL | |
App details | Zero-rated |
Support Levels and Roles
First Line Support | Organisation | Details |
|---|---|---|
1st Line Support Contact Details |
| Deux Projects |
Name & Surname: Egbita S. Omojo
Tel: +2348161205822
Email: somoji@mezzanineware.comWhen do I contact My First Line Support | Follow this link for details on your support lines Support Procedures and Levels | |
2nd Line Support Contact:
Organisation | Role |
|---|
Name
Contact Details | |||
|---|---|---|---|
Client Information | Product Specialist | ||
Vodacom Business Nigeria
3A Aja Nwachukwu Close,
Ikoyi,
Lagos,
Nigeria
D: +234 1 700 7093
M: +234 8170000580
| /wiki/spaces/SUP/pages/6652900 | |||
Issues Handled by Second Line Support | |||
| All faulty device and Sim related issues (Also explained on Support Procedures and Levels) |
Third Line Support Contact:
Third Line Support Information | Details |
|---|---|
When do the Third Line get involved | All unresolved issues will be escalated to the 3rd Line support to assist 1st and 2nd Line Support Further |
3rd Line Support Contact Details | Mezzanine Support Desk Tel: 021 880 2222 Email: support@mezzanineware.com |