MYFARMWEB InField

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Project Information

Support Contact Details for MyFarmWeb

General Information	Detail
Solution	MyFarmWeb
Deployment Country	South Africa, Italy
Mobile and Web Training Manual	MyFarmWeb OnTrack Ontrack Slides
Training Videos folder	https://drive.google.com/drive/folders/1ZYn_1GQUwa0G2vE3X3fAQPSXZVbHUoYY
Remedy URL	https://iam.vodafone.com/oam/server/fed/sp/sso

Technical Information

Technical Information	Detail
Helium/Journey	Helium Application
On-Track Production Environment	https://app.myfarmweb.com/ontrack
On-Track Staging Environment:	http://staging.myfarmweb.com/ontrack
On-Track Internal Testing Environments:	Testing environment 1: http://staging.myfarmweb.com/ontrack/t1 Testing environment 2: http://staging.myfarmweb.com/ontrack/t2 Testing environment 3: http://staging.myfarmweb.com/ontrack/t3 Testing environment 4: http://staging.myfarmweb.com/ontrack/t4 Testing environment 5: http://staging.myfarmweb.com/ontrack/t5 Testing environment 6: http://staging.myfarmweb.com/ontrack/t6
On-Track External (Vodafone) Testing and Translation Environment	http://staging.myfarmweb.com/ontrack/rc
Remedy link:	https://oneitsm.onbmc.com/

Release Notes:

Frequently Ask Questions

Question	Answer/Description
1.Who should use On-Track?	Farm owners, farm managers and administrators who are authorised to create or execute spray instructions for regulatory purposes.
2. Is On-Track suitable for my type of farm?	On-Track is suitable for any farm that exports produce and needs to adhere to regulatory compliance requirements.
3. Can I sign up to become a reseller?	Yes, please fill in the contact form and we will get back to you within 2-3 business days.
4. Which language is On-Track available in?	On-Track is available in English, Spanish and Italian.
5. What devices does On-Track support?	The best On-Track user experience is on a desktop.
6. Which countries does the Homologa product list in On-Track support?	On-Track currently offers the Homologa (Global Crop Protection Database) product list of Spain, Italy and South Africa. Other countries will be added to the list over time, until then you can add your own product.
7. How much does a subscription cost?	Our subscription price differs from country to country. Please fill in the contact form and we will send you a quote within 2-3 business days.
8. How can I upgrade after my free 30 day trial ends?	You can upgrade your account by redeeming your voucher code. To buy a voucher, please contact your reseller or fill in the contact form and request a voucher. We will get back to you within 2-3 business days.
9. How do I renew my subscription?	Yes, you can renew your annual subscription for another year through your reseller or fill in our contact form and request a new voucher. We will get back to you within 2-3 business days.
10. How is my data stored?	The data you share with On-Track is stored in a cloud infrastructure hosted at the Vodacom datacenter in Johannesburg, South Africa. The data center is a Tier 3, ISO 27001 certified and offers 99.99% uptime.