Support Contact Details
First Line Support
First Line Support | Name | Organization | Mobile Number | email address |
|---|---|---|---|---|
1st Line Support Contact Details | Joel Rop | Kenya Nut | 254 729 544 258 | |
2nd Line Support Contact Details | Support Desk | Mezzanine | 254 757 980067(whats app only) | easupport@mezzanineware.com |
| Client Information | Mezzanine_East Africa | |||
| Mavenlink Task | https://mezzanine.mavenlink.com/workspaces/4077125?show_post=121602815 | |||
When do I contact My First Line Support | Follow this link for details on your support lines Support Procedures and Levels | |||
Frequent Ask Questions
| Question | Answer | |
|---|---|---|
| 1. | What to do when an amount was over paid by a client? | The client needs to send the request to Safaricom, Safaricom will cc Mezzanine Support in the email but it is something they need to reverse/resolved on their side. |