Support Contact Details

First Line Support 

First Line Support


1st Line Support Contact Details


2nd Line Support Contact Details

Client Information/wiki/spaces/SUP/pages/6652274
Mavenlink Task

When do I contact My First Line Support

Follow this link for details on your support lines Support Procedures and Levels

Frequent Ask Questions


What to do when an amount was over paid by a client?

The client needs to send the request to Safaricom, Safaricom will cc Mezzanine Support in the email but it is something they need to reverse/resolved on their side.