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Support Levels and Roles

First Line SupportDistrictDetails
1st Line Support Contact DetailsEkurhuleni Health District
NameRolePhoneEmail
George Makgoba

Network Controller

Ekurhuleni Health District

 Tel: 011 876 1800

Cell: 082 452 1059

Email: George.Makgoba@gauteng.gov.za
Piotr (Peter) Hippner

Aurum Project Manager

Senior Research Management

Phone: +27 (0) 10 590 1462

Cell: +27 (0) 84 450 5100

Email: phippner@auruminstitute.org

Website: www.auruminstitute.org

Nozi Khumalo KZN Branch


 Email: NKhumalo@ahri.org
Mavenlink Contact details:https://mezzanine.mavenlink.com/workspaces/14573537
Simswap Related IssuesVodacomVodacom (SA & Tanzania)
When do I contact my First Line SupportFollow this link for details on your support lines Support Procedures and Levels


2nd Line Support Contact_Channel Partner: 

Ekurhuleni Health district

Client will be using prepaid sim-cards. The First Line Support will escalate issues that they could not resolve directly with Mezzanine.
Channel Partner_VodacomA channel partner is a company that partners with a manufacturer or producer to market and sell the manufacturer's products, services, or technologies.
Issues Handled by Second Line SupportAll faulty device and Sim related issues (Also explained on  Support Procedures and Levels)
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