Connected Farmer_DMS

How do I log into the Web Portal

How do I reset My password

Question

Answer

If paid using MPESA, between the company and the farmer who will be charged the withdrawal charges? 

The farmer will be charged the standard MPESA withdrawal charges. 

How long will the payment take from the point of delivery at the buying center through the MPESA platform? 

Can a farmer use a non Safaricom line? 

No, the service is only available for Safaricom customers 

In case there is a system delay, or poor network, what is the escalation process for the farmer? 

In case the farmer does not receive any communication or MPESA payment, call the buyer/Milk Grader who bought your crop. The buyer will then follow up with the relevant office on the cause of the delay. 

What if I have not received any SMS communication, e-receipt or MPESA payment in my phone? 

If a farmer does not receive any message, first confirm that there is mobile network at the location they are in. If there is no network, should they move to a network area they will receive the messages. In the event that there is network and they have not received any message, they should check their message inbox to see if it is full with messages. If this is the case, the farmer can delete a few of the messages to create space in the inbox. Once this is done the farmer will receive the messages. However, if this is not the case, the farmer needs to confirm the details, including mobile number provided. 

How to install the application and enroll your device

1. You will receive a SMS with a URL link.
2. Please make sure you have the best possible internet connection to install the application. Wifi is ideal.
3. Open messages, click on the URL link in the SMS, and select ‘Open link'. Select "Internet" or "Chrome"
4. That will redirect you to a screen like the one on the right.
5. Follow Step 1 to download the app by tapping on the blue button. (#1 screenshot)
6. Monitor the status of the download to ensure it completes successfully - watch the notification bar for progress. (#2 screenshot)
7. Swipe down on the screen to open notification bar. Wait for the download to complete. Then click on the item that has just been downloaded to open the link.
8. Allowing an installation from ‘Unknown sources’.
9. You might receive a warning that the installation is blocked because the application does not originate from the Play Store. Just click on Settings.
10. Then find the “Unknown Sources” option and select that.Agree to Unknown sources by selecting ‘OK’.
    1. This will allow an installation from ‘Unknown sources’.
11. You will see a check mark now appears next to the option in your Security Settings menu.
12. The download and installation will continue.
13. Allow access to all required functionality on the device: Just keep pressing Next until the Install option appears in the bottom right-hand corner. Then click on that Install option.
14. The application will now install.
15. Once the App has installed, go back to the Internet / Chrome page in #1 screenshot.
16. Click on step 2 in screenshot #1: "Enroll Device"
17. The application will open with your personal enrollment details.

How to monitor and force synchronization 

1. From your device home screen navigate to your application.
2. In the top right hand corner of the screen click on the two arrows that form a circle.
3. The sync arrows will turn while it is syncing.
4. It will turn green momentarily when syncing completed successfully.
5. When the sync is not successful the sync arrows will stop without turning green.

How to clear application data on the device

1. Navigate to “Settings”

2. Scroll down and click on “Application manager”

3. Now scroll down until you find your application

4. Once found Click on the application

5. At the bottom click on “Clear data” and wait 10 seconds

6. Now you can exit the “Application manager”, re-open your application and login

7. Now you need to re-enrol your device, please send an email to support@mezzanineware.com to receive your enrolment link.

How do I work with a Smart Phone

Please go navigate to the link below:

Mobile Device Related Support

 Do farmers need to buy the smartphones to enjoy the services of the platform? 

Does the farmer get charged to receive sms? 

How do I log into your Web Portal

How do I reset My password

How to reset a password on helium.pptx

• Step 1: Go to the web log in page
• Step 2: Click on "Can't access your account?"
• Step 3: Type your mobile number starting with "27xxxx"
• Step 4: Click on "Reset password"
• Step 5: Receive an sms on your phone
• Step 6: Go back to  the desktop fill in your mobile number and the new password you have received via sms
• Step 7: Click on "Sign in"
• Step 8: You will be redirected to your profile to change your password to something familiar for future log in.

Is the Vodacom Connected Farmer application an "app" for the farmer?

Vodacom Connected Farmer is an Enterprise, or Business Solution and not a consumer app for farmers. Small holder farmers are stakeholders in the solution - receiving content an notifications via SMS to their registered mobile number. In other words, there is no "Vodacom Connected Farmer" app on Google Play Store.

The mobile device that can be used for the mobile app must be an Android operating system, version 4.0.0 or higher, with a minimum spec of 1GB RAM.

Do farmers need to buy the smartphones to enjoy the services of the platform? 

Do I need data to use the application?

Does the farmer get charged to receive sms? 

Can a farmer use a non-Vodacom line?

Yes, the service for farmers are available for non-Vodacom farmer.

Mobile users of the application must use a Vodacom Sim card to enjoy the full benefits of the data access of the system. 

In case there is a system delay, or poor network, what is the escalation process for the farmer? 

In case the farmer does not receive any communication or SMS, contact or call the buyer/Field Officer who you worked with. This employee will then follow up with the relevant support administrator at the office on the cause of the delay. 

If the Support administrator (1st line support) logs a fault using the Vodacom Support email or call centre, please include the user and farmer mobile numbers to assist in trouble shooting.

How do you synchronize the device?

• Open the application
• At the right hand side of your screen you will see two arrows that forms a circle or see three dots , tap on it and wait for the circles to turn green for 1 second. This means the syncing finishes successfully.
• It might take up to a few minutes to update and turn green - depending on how long ago the application has synced and how good your data connectivity is.
• You can click on the circle again once it stopped turning to see if it turns green. The second syncing will be much faster, because it is now up to date.
• When the circle stops turning immediately and doesn't turn green, it means you do not have network coverage and will not be able to sync. Please make sure your "Mobile Data" is switched ON.
• Tap on the tree dots for additional device & coverage information.

Can I have the application enrolled on two devices at the same time?

What mobile number format works in the system

 How do I enable mobile data and location settings on my device?

• Tap and hold your index finger on the status bar.
• While still holding your finger on the screen drag your status bar to the bottom of your screen.
• You should now see your active and in active statuses. When a status is grey out it indicates that it is off, when green it indicates that it is on.
• Touch the location icon to turn it on.
• The location icon should now be green.
• Press and drag your finger from the right to the left of the screen
• You should now see the Mobile data icon.
• Touch the Mobile data icon to turn it on.

How to set the date and time of the mobile device?

• From your device, navigate to "Settings".
• Scroll down 'SYSTEM' and click 'Date and Time'.
• Check the check box so that it displays a green tick next to 'Automatic date and time'.

Farmer has raised an issue whereby farmers are receiving sms that tells them that they have taken a loan product yet they have not.

Farmer statement as below:

Farmer Statement
Date of: 2017-09-21

 Statement: 2017-08-31 - 2017-09-30