NDoH SVS - Support

You can download the pdf document on how to login to the web portal.

The file contains the following information:

• The URL you should use to login to the NDoH SVS web portal
• How you should start you number and where to sign in.
• Who to contact should you experience any problems.

The document contain the following information:

• What the different color statuses means.
• How to enable mobile data.
• How to reset a password on the NDoH SVS web portal.
• How to synchronise a device.
• If you need data to use the application.
• Can you have the application installed on two device.
• The process you need to follow should your device ask to scan barcode.

This document contains the information on how to use a touch screen device.

You can download the presentation here on how to troubleshoot your application:

The pdf document contains the following information:

• Why your mobile data and GPS setting should be on.
• What the synchronise button is used for.
• Why you should not remove your sim card.
• What is the function of your device memory.
• How to identify and fix errors
• Who to contact should you experience any problems.

You can download the pdf document which explain:

• How to use your application to update stock on hand.

You can read the document here on how the SVS support procedure works.

The document contain the following information:

• The Vodacom Mezzanine Support SLA

• Who is the First Line Support

• Who is the Second Line Support (Vodacom) 

• The Service Level Availability Agreement

• Service Level Response Times - enables our clients and authorized staff to contact one consolidated point of support for all services related to the deployment.

• Explain the escalations process

• The Scheduled Maintenance