Below you will find FAQ's and other information that will enable Stock Visibility Solution clients to support their users.
Our Video explaining our Stock Visibility Solution
Support Desk Procedures: Support Procedures and Levels
Web Training Material and FAQ's
| Link/Question | Description/Answer | |
|---|---|---|
| 1 | Calculations for facilities reporting used by Stock Visibility Solution | This is a handy document to see how the calculation work for a facility to achieve 100% for reporting. |
| 2 | Stock Visibility Solution web support user guide - Screenshots | You can download the pdf document on how to login to the web portal. The file contains the following information:
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| 3 | What does the Colour codes mean? | Please download the document to have SVS Colour Status Explained. |
| 4 | How Do I reset my password? | Open this document to see How to reset a password on Helium.pdf |
Mobile Training Material and FAQ's
| Link/Question | Description/Answer | |
|---|---|---|
| 1 | Stock Visibility Solution-Support | This page explains how to navigate and use a touch screen device. |
| 2 | Stock Visibility Solution App Support Booklet | You can download the presentation on your left to troubleshoot your application: The pdf document contains the following information:
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| 5 | The Latest APK Links to download SVS Application |
V4 container: https://appinstall.xyz/ndoh-svs/list V3: Container: https://za-zerorated-journey.mezzanineware.com/static/ndohsvs-3.17.2.apk |
| 6 | Do I need Data to update my stock? | No. The SVS application are built as an Zero rated app which means you do not pay any connection fees and do not have to buy airtime or data for the device. Just ensure "Mobile data is active" for Mezzanine to receive your stock updates |
| 7 | What should I do when my application ask for a bar code | Contact your district Office or Mezzanine Support desk to assist further |
| 8 | Can I have the application enrolled on two devices at the same time? | Unfortunately Not. |
| 9 | SVS_How to turn Mobile data and location settings on.pdf | Click on the Picture illustrated link to your left for more details on how to enable Mobile data and Location settings |