eLABS Zambia

Lead Contact

Equip

Sead

When do I contact My First Line Support

Configuration Data Process

The following process applies to Zambia Configuration

• Config data is received via KC (Lead Contact)
• Mezzanine Support to get the confirmation from Project manager/ Activation on Mavenlink before configuration starts
• 1st Data Validation takes place by Implementation Team
  - Ensuring that Disa Codes are available and requesting ones if not available
  - Ensuring Old data is not resend
  - Ensuring all Data required is completed Eg. Mobile numbers, Email addresses etc.
• 2nd Data Validation is done by Mezzanine
  - Ensuring that all the checks (as above) were done and completed
  - Following up on missing data Eg. Disa Codes
  -  Confirm the removal of duplicates 
• If Data validation is unsuccessful it is resend to KC for amendments or new data set, highlighting and making note of the concerns
• Ask the Africonnect team what their shipping of devices deadline is and ensure all config work is completed at least 2days before the shipment date.
• Service point creation are done by Mezzanine
  - Ensure data is copied as is from the config data sheets
  - All Service points are created
  - Additional comments/ requirements send to the Implementation team to review
  - Request an export of the database from JV by using this query to request the reports (runscheduled.py “zambia” weekly elabs-activity-internal run forcerunagain) 
  - Service point creation confirmed via Excel VLOOKUP functions
• Also send the enrollment codes to Jimmy (Africonnect) after verifying his enrollment deadline
• Service Point Creation are done by both Mezzanine and the WHC teams
  - Mezzanine create as many service providers as possible 
  - When service points creation cannot be completed, inform the WHC team and ask for assistance before the training commence
  - If a few users could not be created, the WHC Teams will create them during training
  - Existing users are not recreated (duplicates) and the WHC team will reactivate them at the training Venue
  - Service provider Creation to be verified (confirmed) using the same reports and method that were requested from JV. 
  - If the service providers were created after the reports were requested, ask for new ones by using the same query above
• Fill in all Enrollment codes by adding an additional column on the config data sheets and send back to the team in email trail where the config data was received
• Send Final comments to the WHC team which are points to note or look out for during training