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Frequent Ask Questions
| Question/Description | Answer |
|---|
| Can you please investigate the comment on eLabs is "Unsuitable Hemolyzed" but on hard copy it says it require "PPT" on TrakCare? | We save the Rejection reason as we receive it from the Requisition Integration Push records from TrakCare. Which means that the printed and integration records are not aligned. |
| 2. | Can you please investigate the rejection and authorised dates seems to be wrong on the Viral Load Result Summary Dashboard. | Both the "Reviewed Date" and Authorised Date" was received in a strange format from Disa. We save the "Reviewed Date" and Authorised Date" as we receive it from Disa. |