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Below you will find information that will enable Stock Visibility Solution clients to support their users.

Click on the "Link" to navigate to a page where you can download a document for further reading.

Support

Web portal

 LinkDescription
1Calculations for facilities reporting used by Stock Visibility SolutionThis is a handy document to see how the calculation work for a facility to achieve 100% for reporting.
2Stock Visibility Solution web support user guide - Screenshots

You can download the pdf document on how to login to the web portal.

The file contains the following information:

  • The URL you should use to login to the NDoH SVS web portal
  • How you should start you number and where to sign in.
  • Who to contact should you experience any problems.
3FAQ - Stock Visibility Solution

The document contain the following information:

  • What the different color statuses means.
  • How to enable mobile data.
  • How to reset a password on the NDoH SVS web portal.
  • How to synchronize a device.
  • If you need data to use the application.
  • Can you have the application installed on two device.
  • The process you need to follow should your device ask to scan barcode.
4Stock Visibility Solution Colour Code MeaningThis document explain what each color definition means for SVS reporting
FAQ's for both Webportal and Mobile Application
1.How to turn Mobile data and location settings on.pdfClick on the Picture illustrated link to your left for more details
2.Can I have the application enrolled on two devices at the same time?No
3.What should I do when my application ask for a bar codeContact your district Office or Mezzanine Support desk to assist further
4.Do I need data to update my stockNo. The SVS application are built as an Zero rated app which means you do not pay any connection fees and do not have to buy airtime or data for the device. Just ensure "Mobile data is active" for Mezzanine to receive your stock updates
5.What does the Colour codes mean?Please download the document to have SVS_Colour Status Explained.pdf
   
   
   

 

 

Mobile

 LinkDescription
1Stock Visibility Solution-Support

This document contains the information on how to use a touch screen device.

2Stock Visibility Solution App Support Booklet

You can download the presentation here on how to troubleshoot your application:

The pdf document contains the following information:

  • Why your mobile data and GPS setting should be on.
  • What the synchronise button is used for.
  • Why you should not remove your sim card.
  • What is the function of your device memory.
  • How to identify and fix errors
  • Who to contact should you experience any problems.
3Stock Visibility Solution Stock Update Scenario - Poster

You can download the pdf document which explain:

  • How to use your application to update stock on hand.
4Stock Visibility Solution Support Procedure

You can read the document here on how the SVS support procedure works.

The document contain the following information:

  • The Vodacom Mezzanine Support SLA

  • Who is the First Line Support

  • Who is the Second Line Support (Vodacom) 

  • The Service Level Availability Agreement

  • Service Level Response Times - enables our clients and authorized staff to contact one consolidated point of support for all services related to the deployment.

  • Explain the escalations process

  • The Scheduled Maintenance

5https://appinstall.xyz/ndoh-svs/list

The latest APK link to download the SVS application.

https://za-zerorated-journey.mezzanineware.com/static/ndoh/?1234









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