Project Information
Support Contact Details for SVS_NDoH
Solution | Stock Visibility Solution |
Deployment Country | South Africa & Zambia |
Training Manual OHS Training Manual |
What's New Update
Districts, Sub-districts and Devices used
General Information | Detail | Description |
|---|---|---|
Solution | Stock Visibility Solution | |
Deployment Country | South Africa | |
Provinces | Districts | Devices Used |
Limpopo |
| Samsung A2 Core |
KZN |
| Samsung J2 Core |
SVS Gauteng |
| Samsung J2 Core |
North West |
| Samsung A2 Core |
Northern Cape |
| Samsung J2 Core |
Free-State |
| Samsung J2 Core |
Eastern Cape |
| Samsung A2 Core |
Mpumalanga |
| Samsung J2 Core |
| Training Manuals | ||
Technical Information
Technical Information | Detail |
|---|---|
Helium/Journey | Journey Application |
URL | |
APK Link | https://za-zerorated-journey.mezzanineware.com/static/NDoH_SVS-4.34.0.apk |
| NDoH SVS Shortlink | https://bit.ly/svs12345 (Android Version 4.4 and below) |
| SSO APK Link | https://za-zerorated-journey.mezzanineware.com/static/ndoh_svs/NDoH_SVS-21.1.1.apk |
| SSO Short Link | https://bit.ly/svs_sso (Android Version 4.4 and up) |
App details | Zero Rated |
Devices Used | Samsung Android |
First Line support
Organisation/ District | Role | Contact Details |
|---|---|---|
Ndoh | USAID Consultant_Ndoh Lead contact | |
COJ District in Gauteng | Pharmacy Manager Hillbrow Regional Pharmacy | |
Limpopo District | ||
Department's Contact Person for all Sim Swap, lost and stolen devices | If devices were lost after the recent initiative to replace lost or stolen devices that was supported by National these will have to be resolved through internal asset management process. Click on the link below to read the SVS device asset registration document: SVS Device Asset Registration_NW.pdf | |
Department's contact for editing or delete facility details | Unfortunately Mezzanine are not authorised to edit/ delete facilities on SVS. This includes adding and removing Stock items to facility lists. Forward your request to your District Pharmacy Manager and he or she will escalate it to NDoH who is the only person to handle requests like these. They have access to the web portal and can manage facilities from there. | |
Information on who needs to add new users on the system and assign stock to facilities | Mezzanine are not authorised to add new users and assign stock to facilities.All such request needs to be forward to you District Pharmacy Manager/Provincial Depot Manager. | |
SVS Support Procedure Items | SVS Support Procedure Workshop Discussion Items_20180611.pdf | |
SVS Champions Directory List | ||
| PPE Champions and Coordinators Directory List | ||
| eOrdering Champions | ||
Vodacom Support Details for sim card related issues | ||
Sim card related issues | All champions per region need to escalate all sim card related issue to the following email address on your right.They will get a reference number which they can use to follow up with. | PSENationalhealth@vodacom.co.za or 0821948 |
1940 Call centre Manager | Basetsana RampaBasetsana.Rampa@merchants.co.za | |
Vodacom DoH Customer Support Process | Vodacom DOH Customer Support Process PowerPoint Presentation (003) (1).pptx | |
| SVS Web-User Upload Process | The district and sub-district pharmacist should work with their provincial champions to add/remove users in the system. National only works with provincial champions and national users to add/remove users in the system. The confidentiality form needs to be completed and uploaded to the system at all times. | |
| SOP - When registering new users | ||
| NSC related queries (Surveillance Tableau) | ||
| Device replacement procedure/sim card related issues | This is an internal process that needs to be followed. Device replacement and sim card related issues needs to be escalated to provincial or district champions. Provincial and District Champions will escalate unresolved matters from Vodacom and Mezzanine to NDoH. | The document below is what champions can use when they want to repair a facilities device: Below is a document that explains how the device warranty and asset management procedure works: 13_Mobile Device Warranty and Asset Management Guidance Procedure_20170418.pdf |
| FAQ's | ||