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Support Levels and Roles

First Line SupportDistrictDetails
1st Line Support Contact DetailsEkurhuleni Health District
NameRolePhoneEmail
George MakgobaCellphone administrator for the Ekurhuleni Health district Makgoba@gauteng.gov.za
Piotr (Peter) HippnerSenior Research Management

Phone: +27 (0) 10 590 1462

Cell: +27 (0) 84 450 5100

phippner@auruminstitute.org
Simphiwe 

 27826450181

 
Mary Netshityngulu 27712027263 
Thembi Sedibe 27721149840

thembi.sedibe@gauteng.gov.za

Dr OJ Jbeziako 27726398080 

ojbeziako@gmail.com 

Clive Nkgadima 27796744147 
Muzi Raseroka 27833684716

muzi.raseroka@up.ac.za 

Mavenlink Contact details:https://mezzanine.mavenlink.com/workspaces/14573537
Simswap Related IssuesAitaHealthPoppy Sub 2 - 0713834786 en email:  poppy.tsele@gauteng.gov.za
When do I contact my First Line SupportFollow this link for details on your support lines Support Procedures and Levels

 

2nd Line Support Contact_Channel Partner: 

Ekurhuleni Health district

Client will be using prepaid sim-cards. The First Line Support will escalate issues that they could not resolve directly with Mezzanine.
Channel Partner_VodacomA channel partner is a company that partners with a manufacturer or producer to market and sell the manufacturer's products, services, or technologies.
Issues Handled by Second Line SupportAll faulty device and Sim related issues (Also explained on  Support Procedures and Levels)
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