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First Line Support 

Mezzanine_East Africa

First Line Support



Mobile Numberemail address

1st Line Support Contact Details

Joel Rop

Kenya Nut

254 729 544 258


2nd Line Support Contact Details

Support DeskMezzanine254 757 980067(whats app only)easupport@mezzanineware.comClient Information

Client Information/wiki/spaces/SUP/pages/6652274
Mavenlink Task

When do I contact My First Line Support

Follow this link for details on your support lines Support Procedures and Levels

Frequent Ask Questions


What to do when an amount was over paid by a client?

The client needs to send the request to Safaricom, Safaricom will cc Mezzanine Support in the email but it is something they need to reverse/resolved on their side.