Table of Contents |
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Channel partners | Products Linked to this Second Line Channel |
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ASI |
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Role | Contact Person | Contact Details |
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Lead Contact | Leslie Emegbuonye | Leslie.Emegbuonye@mvaccnigeria.com +234 908 706 8513 ASI Support Contacts |
First Line Support | Precious Sunny | Precious.Sunny@mvaccnigeria.com - +234 706 819 0974ASI Support Contacts |
First Line Support | Moses Avu Moses.Avu@mvaccnigeria.com - +234 806 703 6933 |
Items Mezzanine requires ASI to Assist with
Mobile Application Related Issues | Web Portal Related Issues |
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Faulty Mobile device troubleshoot | Faulty Laptop/tablet troubleshoot |
Check if Mobile data is active and working | Ensure devices are able to connect to Internet |
Simswaps & Rica process | Troubleshoot Web-portal setup |
Device and Sim Blacklisting/ Unblocking | Internet Bundles Check |
WASP services Checks and removal | APN Checks and blocking |
Signal strength Investigations if User struggle getting signals on regular basis | Signal Strength Investigations if Internet Provider signals are faulty |
Device Reboot in Order to reset faulty or freezing application | Escalation to Third line Support |