Table of Contents
Project Information
General Information | Detail |
|---|---|
Solution | Vouchering |
Deployment Country | South Africa |
| Training Material |
Technical Information
Technical Information | Details |
|---|---|
Helium/Journey | Journey |
Web URL | |
| APK Link | https://za-zerorated-journey.mezzanineware.com/static/connectedfarmer/?248339870276986271 |
APK Short-link | https://bit.ly/3tcwjNX |
| App details | Zero-rated |
| Device Used | Samsung A2 Core |
Support Levels and Roles
First Line Support | Role | Details |
|---|---|---|
1st Line Support Contact Details | Support & Training | |
When do I contact My First Line Support | Follow this link for details on your support lines Support Procedures and Levels | |
2nd Line Support Contact:
Organisation | Role | Name | Contact Details | ||
|---|---|---|---|---|---|
Client Information | Account Manager | Mpho Sethojane | |||
| Vodacom support is second line. | |||||
Issues Handled by Second Line Support | All faulty device and Sim related issues (Also explained on Support Procedures and Levels) | ||||
| Support & Training | Mthetho Mkhungo | Email: mthethomkhungo52@gmail.com||||
Third Line Support Contact:
Third Line Support Information | Details |
|---|---|
When do the Third Line get involved | All unresolved issues will be escalated to the 3rd Line support to assist 1st and 2nd Line Support Further |
3rd Line Support Contact Details | Mezzanine Support Desk Tel: 021 880 2222 Email: support@mezzanineware.com |