Support Levels and Roles
| First Line Support | District | Details |
|---|---|---|
| 1st Line Support Contact Details | Ekurhuleni Health District |
George Makgoba
Cell phone administrator for the Ekurhuleni Health district:
George.Makgoba@gauteng.gov.za
| Mavenlink Contact details: | https://mezzanine.mavenlink.com/workspaces/14573537 | |
| Simswap Related Issues | ||
| Vodacom | Vodacom (SA & Tanzania) | |
| When do I contact my First Line Support | Follow this link for details on your support lines Support Procedures and Levels | |
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2nd Line Support Contact_Channel Partner:
Ekurhuleni Health district | Account Manager |
Landline: +28 82 1940.
Email: spurgeon.myles@vodacom.co.zaVodacom Commercial Park, 1st Floor 082 Vodacom Boulevard, Midrand 1685 |
| Channel Partner_Vodacom | A channel partner is a company that partners with a manufacturer or producer to market and sell the manufacturer's products, services, or technologies. | ||
| Issues Handled by Second Line Support | All faulty device and Sim related issues (Also explained | ||
| on Support Procedures and Levels) |
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