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First Line Support
First Line Support | Name | Organization | Mobile Number | email address | |||
|---|---|---|---|---|---|---|---|
1st Line Support Contact Details | Joel Rop | Kenya Nut | 254 729 544 258 | ||||
2nd Line Support Contact Details | Support Desk | Mezzanine | 254 757 980067(whats app only) | easupport@mezzanineware.com | Client Information | Mezzanine_East Africa/wiki/spaces/SUP/pages/6652274 | |
| Client Information | /wiki/spaces/SUP/pages/6652274 | ||||||
| Mavenlink Task | https://mezzanine.mavenlink.com/workspaces/4077125?show_post=121602815 | ||||||
When do I contact My First Line Support | Follow this link for details on your support lines Support Procedures and Levels |
Frequent Ask Questions
| Question | Answer | |
|---|---|---|
| 1. | What to do when an amount was over paid by a client? | The client needs to send the request to Safaricom, Safaricom will cc Mezzanine Support in the email but it is something they need to reverse/resolved on their side. |
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