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| Child pages (Children Display) |
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Click on the “Submit a request” button below if you require assistance with any queries:
What's New Updates
Please read through the documents listed below to ensure you are up to date with all changes (as explained in the documents) made to the eLabs Mobile Application and Web Portal.
- What's new - 8 July 2019 RSA.pdf
- What's new - 6 Aug 2019 RSA (2).pdf
- What's new - 11 Sept 2019 RSA.pdf
- What's new - 3 December 2019 RSA (1).pdf
- What's new - 25 February 2020 RSA.pdf
- What's new - 17 March 2020 RSA.docx
- What's New - 24 April 2020.pdf
- What's New - 14 October 2020 RSA.pdf
- What's new - 24 June 2021 RSA.pdf
- What's new - 9 July 2021 RSA.pdf
- What's New - 6 August 2021 RSA.docx
- What's New - 10 September 2021 RSA.docx
- What's New - 15 October 2021 RSA.docx
- What's New - 5 November 2021 RSA .docx
- What's New - 12 November 2021 RSA.docx
- What's New - 25 March 2022 RSA.docx
- What's New - 22 April 2022 RSA.docx
- What's New - 5 August 2022 RSA.docx
- What's New - 4 November 2022.docx
- What's New - 31 March 2023.docx
- What's New - 26 May 2023.docx
- What's New - 28 July 2023 RSA.pdf
- What's New - 1 September 2023.docx
- What's New_ 1 September 2023.docx
- What's New - 30 October 2023.docx
- What's New - 24 November 2023.docx
- What's New_ 1 December 2023.docx
- What's New - 8 March 2024.docx
- What's New_5 April 2024.docx
- What's New - 19 April 2024 (Ad Hoc - Courier).pdf
- What's New 7 June 2024.docx
Technical Information
General | Details |
|---|---|
| Helium/Journey | Journey Application |
| APN/ Zero rated | Zero-rated |
eLabs RSA Short-link SSO APK Link South Africa | https://appinstall.xyz/elabsza/list https://appinstall-xyz.s3-accelerate.amazonaws.com/builds/production/615dde723c02c40006ded567-31978/eLABS-21.9.2.apk |
| Devices Used | Android Samsung Grand Prime Plus Samsung J2 |
| Web User Roles | eLABS RSA Web User Roles.pdf |
Product Information
Item | Description |
|---|---|
| Web URL | |
Training Material | eLABS RSA Training Manual (Mobile) UAT eLABS RSA (1).pdf (Mobile & Web portal training) |
| Quick Reference Guide | |
| Enrollment Process | Enrollment Process |
| TrakCare Details and Process | https://docs.google.com/document/d/1NXE8QcD6Y-zz3btkM4Ot_iidP6L4agZSLj9_m4RERek/edit# |
| Data Encryption User Process | Data Encryption user steps process.pdf |
Support Contact Lines & Details
Support Line | District/ Organisation | Role | Details |
|---|---|---|---|
1st Line Support | Equip | Lead Contacts | |
| NHLS will escalate to TrakCare | Support | Development changes will be logged with NHLS, who would then log it with TrakCare | |
| Mavenlink Project | https://mezzanine.mavenlink.com/workspaces/19365705 | ||
2nd Line Support | Verigo VSDM | Client Service | Mezzanine Support |
3rd Line Support | Mezzanine Support | Client Service | Mezzanine Support Desk Tel: 021 880 2222 Email: support@mezzanineware.com |