Versions Compared

Version Old Version 53 New Version 54
Changes made by

Lucinda Basjan

Lucinda Basjan

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Table of Contents


Child pages (Children Display)


Whats New?


Please read through the documents listed below with all the changes (explained in the documents) on the eLabs Mobile Application and Web Portal.



Technical Information


 General
Detail 
Helium/JourneyJourney Application
APN/ Zero rated

Zero-rated

SSO APK Linkhttps://appinstall.xyz/elabs/android/production/armv7/4.60.2.apk
Barcode APK Linkhttps://za-zerorated-journey.mezzanineware.com/static/zam/eLABS-4.34.0.apk
Device Android


Product Information

Item
Description
Web URLhttps://elabsonline.com/
Handover Noteshttps://docs.google.com/document/d/1GyAaP82JYyGYB-jV1MkUtUPUtAa9WUccTT4m2GulwG4/edit
WIP eLABS Zambia Training Manual

WIP eLABS Zambia Training Manual.pdf

eLabs Zambia Driver SOP

eLABS Zam - Driver SOP (4).pdf




 

Support Contact Details:

 


First Line SupportDetails

Lead Contact

Equip

Kumbirai Chigudu
IT Technical Specialist 

kumbirai.chigudu@equiphealth.org
WHC First Line Support Team


Contact personEmailContact Number
Njongo Ntlangeninntlangeni@witshealth.co.za+27 72 389 3044
Ashely Mudauamudau@witshealth.ac.za+27 67 415 2758
Tshidi Marumulemmarumule@witshealth.co.za+27 67 426 2240


 1st Line Support

Sead


Contact PersonEmailContact Number
Mwenya Chituki

mwenyachituki@gmail.com

+260 96 913 0000
Lucy KabangoLucy.Kabango@equiphealth.org+260 97 787 8533
Ireen Mekimailto:Ireen.meki@equiphealth.org+260 97 546 6319
Njongo Ntlangeni 

Njongo.Ntlangeni@sead.co.za

nomaphelo.sofute@sead.co.za


Other First Line Support Contacts
 List of Champions are found on the document below:

Training Register_eLabs Champions.xlsx


Below find the update information for the lead contacts for first line support.
It is documented on the SOP's for communication purposes. Normal communication will proceed on eLabs support, with the additional province added to the equation.

Contact InstanceContact Details
Driver SOPeLABS - Driver SOP.pdf
HCP SOPeLABS - Driver SOP.pdf
Lab SOPeLABS - LAB SOP .pdf

eLABS Zam - Driver SOP.pdf
eLABS Zam - HCP SOP.pdf

Western ProvinceWestern Province First line Champion Details
Copperbelt Province

Copperbelt Province First Line Champion Details

When do I contact My First Line Support

Follow this link for details on your support linesSupport Procedures and Levels or contact one of the WHC Support team members above to guide you in the right direction
Configuration Data Process

The following process applies to Zambia Configuration

  • Config data is received via KC (Lead Contact)
  • Mezzanine Support to get the confirmation from Project manager/ Activation on Mavenlink before configuration starts
  • 1st Data Validation takes place by Implementation Team
    - Ensuring that Disa Codes are available and requesting ones if not available
    - Ensuring Old data is not resend
    - Ensuring all Data required is completed Eg. Mobile numbers, Email addresses etc.
  • 2nd Data Validation is done by Mezzanine
    - Ensuring that all the checks (as above) were done and completed
    - Following up on missing data Eg. Disa Codes
    -  Confirm the removal of duplicates 
  • If Data validation is unsuccessful it is resend to KC for amendments or new data set, highlighting and making note of the concerns
  • Ask the Africonnect team what their shipping of devices deadline is and ensure all config work is completed at least 2days before the shipment date.
  • Service point creation are done by Mezzanine
    - Ensure data is copied as is from the config data sheets
    - All Service points are created
    - Additional comments/ requirements send to the Implementation team to review
    - Request an export of the database from JV by using this query to request the reports (runscheduled.py “zambia” weekly elabs-activity-internal run forcerunagain) 
    - Service point creation confirmed via Excel VLOOKUP functions
  • Also send the enrollment codes to Jimmy (Africonnect) after verifying his enrollment deadline
  • Service Point Creation are done by both Mezzanine and the WHC teams
    - Mezzanine create as many service providers as possible 
    - When service points creation cannot be completed, inform the WHC team and ask for assistance before the training commence
    - If a few users could not be created, the WHC Teams will create them during training
    - Existing users are not recreated (duplicates) and the WHC team will reactivate them at the training Venue
    - Service provider Creation to be verified (confirmed) using the same reports and method that were requested from JV. 
    - If the service providers were created after the reports were requested, ask for new ones by using the same query above
  • Fill in all Enrollment codes by adding an additional column on the config data sheets and send back to the team in email trail where the config data was received
    • Send Final comments to the WHC team which are points to note or look out for during training

    Configuration 


    eLabs Zambia Configuration process


    Channel Partner: Second Line Support Contact Details : AfriConnect (Device and Sim related Issues)


    3rd Line Support Contact Details: Mezzanineware