Table of Contents
Project Information
General Information | Detail |
---|---|
Solution | Vouchering |
Deployment Country | South Africa |
Training Material |
Technical Information
Technical Information | Details |
---|---|
Helium/Journey | Journey |
Web URL | |
APK Link | https://za-zerorated-journey.mezzanineware.com/static/connectedfarmer/?248339870276986271 |
APK Short-link | https://bit.ly/3tcwjNX |
App details | Zero-rated |
Device Used | Samsung A2 Core |
Support Levels and Roles
First Line Support | Role | Details |
---|---|---|
1st Line Support Contact Details | Support & Training | |
When do I contact My First Line Support | Follow this link for details on your support lines Support Procedures and Levels |
2nd Line Support Contact:
Organisation | Role | Name | Contact Details |
---|---|---|---|
Client Information | Account Manager | Mpho Sethojane | Email: mthethomkhungo52@gmail.com/wiki/spaces/SUP/pages/6653202 |
Vodacom support is second line. | |||
Issues Handled by Second Line Support | All faulty device and Sim related issues (Also explained on Support Procedures and Levels) | ||
Support & Training | Mthetho Mkhungo | Email: mthethomkhungo52@gmail.com |
Third Line Support Contact:
Third Line Support Information | Details |
---|---|
When do the Third Line get involved | All unresolved issues will be escalated to the 3rd Line support to assist 1st and 2nd Line Support Further |
3rd Line Support Contact Details | Mezzanine Support Desk Tel: 021 880 2222 Email: support@mezzanineware.com |