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Below you will find FAQ's and other information that will enable Stock Visibility Solution clients to support their users.

 

Our Video explaining our Stock Visibility Solution

 



Support Desk Procedures: Support Procedures and Levels

Web  FAQ's 

 LinkDescription
1Calculations for facilities reporting used by Stock Visibility SolutionThis is a handy document to see how the calculation work for a facility to achieve 100% for reporting.
2Stock Visibility Solution web support user guide - Screenshots

You can download the pdf document on how to login to the web portal.

The file contains the following information:

  • The URL you should use to login to the NDoH SVS web portal
  • How you should start you number and where to sign in.
  • Who to contact should you experience any problems.
3What does the Colour codes mean?Please download the document to have SVS_Colour Status Explained.pdf

 

 

 

Mobile FAQ's

 LinkDescription
1Stock Visibility Solution-Support

This document contains the information on how to use a touch screen device.

2Stock Visibility Solution App Support Booklet

You can download the presentation on your left to troubleshoot your application:

The pdf document contains the following information:

  • Mobile Data issues
  • The Synchronize test
  • Simcard issues
  • What is the function of your device memory.
  • How to identify and fix errors

3Stock Visibility Solution Stock Update Scenario - Poster

You can download the pdf document which explain:

  • How to use your application to update stock on hand.
4Stock Visibility Solution Support Procedure

You can read the document here on how the SVS support procedure works.

The document contain the following information:

  • The Vodacom Mezzanine Support SLA

  • Who is the First Line Support

  • Who is the Second Line Support (Vodacom) 

  • The Service Level Availability Agreement

  • Service Level Response Times - enables our clients and authorized staff to contact one consolidated point of support for all services related to the deployment.

  • Explain the escalations process

  • The Scheduled Maintenance

5

The Latest APK

Links to download SVS Application

 

V4 container: https://appinstall.xyz/ndoh-svs/list

V3: Container: https://za-zerorated-journey.mezzanineware.com/static/ndohsvs-3.17.2.apk

6Do I need data to update my stock

No. The SVS application are built as an Zero rated app which means you do not pay any connection fees and do not have to buy airtime or data for the device. Just ensure "Mobile data is active" for Mezzanine to receive your stock updates

7What should I do when my application ask for a bar codeContact your district Office or Mezzanine Support desk to assist further
8Can I have the application enrolled on two devices at the same time?Unfortunately Not.
9SVS_How to turn Mobile data and location settings on.pdfClick on the Picture illustrated link to your left for more details









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