AitaHealth
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What's New?
Please read through the documents listed below to ensure you are up to date with all changes (as explained in the documents) made to the eLabs Mobile Application and Web Portal.
What's new -Consultation Notes Release.pdf eCares ApplicationMobile_ExplainerFinal (2).mp4
AitaHealth - An Overview
AitaHealth, an intelligent smart phone based application that empowers Community Health Workers ( CHW’s) to deliver preventative care services to communities on a home base level. AitaHealth support both administrative and clinical decision-making on a real-time basis.
Less paperwork means faster access to valuable data for decision makers. The application guides the CHW through the questionnaire – eliminating mistakes and ensuring data quality. The CHWs also find the application easier to use and the time spent during an interview is significantly less than with the paper-based system, giving the CHWs more time to care for the community.
Key Features
- Each phone is associated with a specific CHW. In this way all data captured is linked to the CHW, their Ward and the Health Facility they report to.
- Built-in on the spot data validation checks automatically if the CHW is entering data in the correct format. This ensures record and database integrity.
- Consent for registration and research purposes is captured with an electronic signature.
- The onboard GPS captures the location of the household registered.
- The integral skip logic features ensure that CHW’s only capture relevant information based on the demographics of the household.
- The built-in interactive decision support feature empowers CHWs to identify health risks in real time.
- A full task management feature allows CHWs to schedule follow-up visits and track their daily tasks.
- Less paperwork means faster access to valuable data for decision makers. The application guides the CHW through the questionnaire – eliminating mistakes and ensuring data quality. The CHWs also find the application easier to use and the time spent during an interview is significantly less than with the paper-based system, giving the CHWs more time to care for the community.
Project Information
Support Level Contact Information
Second Line Support: Vodacom
Third Line support: Mezzanineware
Technical Information
Technical Information | Detail |
|---|---|
Helium/Journey | Journey Application |
Zero rated URL | |
| APK Link | https://za-zerorated-journey.mezzanineware.com/static/AitaHealth-4.41.0.apk |
| Short-Link APK | https://bit.ly/aita1234 |
App details | Zero Rated |
| Devices Used |
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Web portal FAQ's
Question | Descriptional Link /Answer | |
|---|---|---|
| 1 | How do I work with the Web Portal? | You can download the presentation for web portal tips document AitaHealth Web Portal Tricks.pptx The web portal tips include:
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| 2 | What is my Support User role on the web portal for? | You can download the presentation for the AitaHealth support user here AitaHealth_How to use your Support User Role.pdf The presentation contains the following:
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| 3 | How to invite CHW's to the system? | |
| 4 | How do I reset my password? | The document explains how to reset a password on helium. |
| 5 | I do not receive my Password via sms when using the reset option | Log this with the Mezzanine Support desk as they will be able to reset and view your password directly on the system. |
| 6 | Can my profile be link with the correct households under my name? I have two profiles registered under my name, the one is my new profile and the other one is my old profile which has been deactivated. I want my households on my old profile to be link with my new profile. | Yes, this can be done by the Regional Health Team Manager who is authorized to move and manage CHWs and their households. |
| 7 | My CHW's appears as duplicates on my work force report. | Log a Support ticket with Mezzanine support but also follow the work around as posted below: A similar report can be generated by accessing the
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| 8 | AitaHealth Web Portal - Who has access to what levels? | Different Web Portal users have different levels of AitaHealth Web Portal access. This presentation explains the different access levels. |
| 9 | How to see you archived notes? | How to see your achived notes.pdf |
| 10 | How to view a users barcode on the web portal? | How to view a users barcode.pdf |
| 11 | How to generate an enrollment code? | |
| 12 | How do I assign CHW's to the correct teams? | AitaHealth - How to change your team.pdf |
| 13 | When I want to move a CHW to another team, I am receiving a message "You cannot move team users that have households link to it." How can this be resolved?
| A CHW register households in a team that are linked to a specific ward. If you want to move the CHW with households, then you will move all the households to another ward as well. You need to create a new CHW in the other team, and the old CHW profile needs to be rename in the old team, incase someone else is going to take over the old CHW's households. |
| 14 | How to find a password of a CHW? | The document explains how to find a password of a CHW: |
| 15 | I am having a problem with my profile, my team is mix- up with another team. e.g. Team Zonke (Ekurhuleni District) is mixed with the Tshwane team.
| This is not a bug. This happens when a web user linked a team to the incorrect ward. It can be rectified by following the steps on the pdf file below: |
| 16 | I am having a problem with the team activity report as it takes long to load data, if I am using the custom date option. The request times out after 5 minutes and then the error message pops-up "Problem encountered". | The dataset that you are requesting is too large and the system does not accomodate for such large data processing. The custom date option is designed to trigger a report for a maximum of 30 days and not for a full year. The information is however available for a year, but the suggestion is to download the csv files month to month and then combine the reports. |
| 17 | I have noted that the triage Assessments are greater than the registered households and households assessments are also greater than registered assessments on the team activity report.
| A registration, triage assessment and household assessment is not necessarily completed on the same day. They can happen on different days, which means that users can register a household outside of the selected date range and then complete the triage or household assessments inside the date range. This would cause a discrepancy in these numbers. They do not correlate to each other but are separate. |
| 18 | How to add a health facility? | How to add a health facility .pdf |
| 19 | How to check when last a CHW was connected? | |
| 20 | How to edit user's details? | |
| 21 | Can you please help we are looking for triage and household assessment information of all individuals. The individuals were all registered by CHW's under City of Tshwane service provider in the following teams Dashpoort, Woodline, Zama Zama and Melusi. I am not sure when they were registered the dates I have was when the consultation notes were done for the individuals. | Follow the following steps below on how to get the triage and household assessment information: 1. Under Team Activity, filter sub-district and team. View "Last 30 days" (just to load the initial data). "View team" |
Mobile Application FAQ's
| Question | Descriptional Link/ Answer | |||||
|---|---|---|---|---|---|---|
1 | How do I install and enroll my application? | Download the document below for further details: AitaHealth installation steps .pdf The presentation contains the steps on:
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| 3 | How do I get started on using the Mobile App? | This is a handy PDF document that can be printed and handed out to CHWs during training. The guide includes tips on how to use certain features in the AitaHealth app. | ||||
| 4 | How to handle a Smartphone? | You follow the link to your left to access instructions on how to clear some Mobile Device Related Support The presentation contains the:
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| 5 | How do I delete a Household? | Click on the link below on how to delete a household: | ||||
| 6 | How do I sync my application? |
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| 7 | What does access revoked mean? | This is when you have two profiles registered under your name on the system and the one is active and the one has been deactivated. You need to be enrolled to the correct one in order for the message to disappear. This can be fixed by contacting the Mezzanine support desk on support@mezzanineware.com | ||||
| 8 | How to use my AitaHealth application? | Here is a link to the AitaHealth mobile training manual: | ||||
| 9 | New APK tips for Samsung Trend and Samsung J1 Ace Neo users. What's new? | What's new? We have made updates to the APK’s (app containers) the CHW’s should use in the field.
Tips for tracking app updates As a support user on the AitaHealth web portal, you can see the APK version the CHW is using. See the screenshot below and notice the last column “Container version”
Note: Remember that you can sort, search & filter the table to find the users who haven’t updated their APK’s yet. Very important:
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| 10 | Task Management on the Mobile What is AitaHealth Task Management rules? | AitaHealth Task Management rules
For team leaders who wants to view and report on Tasks, go to: | ||||
| 11. | I am a new user registered on the web portal, but am unable to login to the web portal with my phone/tablet. When I login with my credentials received via sms - it gives me a message "You have run out of balance or redirect to a helium screen." URL used: https://aitahealth.mezzanineware.com
| As a new user you need to have at least a little bit of data on your device to sign up. The app is only zero-rated once you have been sign-up. This is because the site where your password is created, is not zero-rated. | ||||
| 12. | It is imperative for us to be able to make notes during campaigns, at the moment we are unable to do so, we get the message as reflected on the image below. Kindly look into this.
| This message pops-up because there are no consultation notes created for the registration activity. You need to create notes related to the registration activity for the message to disappear. | ||||
| 13. | I am receiving a message 'setup error' when I want to use the AitaHealth application and the user name is also not appearing. Please assist. See screenshot below.   | The reason why the user is seeing this message and not seeing his/her user name appearing is because the user is not logged in with his/her six digit enrollment code and are logged in with the number 1234. Please click on the link below on how to generate an enrollment code: | ||||
| 14. | How do I enroll my application? | |||||
| 15. | After completing the Triage assessment when you go back to the Triage assessment it requires to start the registration from the beginning. The app does not recognise previously captured data but on the web it will be available. See screenshot attached.
| This is not an issue the is the expected behaviour. If a user have done it once the data is saved on the web and they don't need to do it again. But if the households info changes eg. new people pregnant, sick etc, they can redo the Triage | ||||
| 16. | We have added consultation notes E.g. 10 & 11 via the web portal, but they are both not appearing on the mobile application. What could be the cause? | This happen around the incorrect numbering of questions. When you E.g. jumped Q9, therefore all questions that came after that weren't show. |
