Description of Product:

SMSForLife Zambia is an application designed to make smartphone and application bundle available to providing facilities to capture stock daily. The information synchronizes in real time to a cloud-hosted server that automates alerts and reports to the benefit of various levels of stock chain management.

The application is working the same as NDoH SVS, but they do not have a barcode option. This application has an added module: Disease Surveillance. That enables users to log instances of diseases on the mobile application.

Project Information

General Information	Detail	Description
Solution	Stock Visibility Solution
Deployment County	Zambia
Provinces	Districts	Devices Used
		Samsung Tab A 7" (SM-T285)
Official Training Manuals	App: SMSForLife_StockReporting_Training_FINAL_FULL DECK.pptx SMSForLife_DizSurveillanceReporting_eLearning_Training_FINAL.pptx SMSForLife_StockReporting_Training_FINAL_ABRIDGED DECK (1).pptx

Techinical Information

Technical Information	Detail
Helium/Journey	Journey Application
URL	https://smsforlifezambia.app/web-client/login
App details	APN
Barcodes	https://docs.google.com/spreadsheets/d/1aUwnybO4ctZbF3aCs9XRAMDtbV_bxjLbZfw0WhSqPBM/edit#gid=2097552551
Barcode APK Link	https://za-zerorated-journey.mezzanineware.com/static/SMSForLife_Zambia-4.34.0.apk
SSO APK Link	https://appinstall.xyz/smsforlifezambia/list

Support Lines and Procedures

Support Channels	Description/Procedures
More details on items handled by each support level	Support Procedures and Levels
1st Line Support	The client handles all first line support queries and escalate those they could not resolve.
Items handled	Mobile Application and Web Portal Issues
2nd Line Support	Our Channel Partners Vodacom Procedures: Channel Partner Support Items.pptx
Items handled	Faulty Device and sim card related issues
3rd Line support	Mezzanine Support Desk See all support Procedures: Support Procedures and Levels
Items handled	All unsolved issues from 1st and 2nd Line

Support Contact Information

Support Line	District/Organisation	Role	Details
1st Line Support:	Northern Province, Muchinga Province and Luapula Province	Key Contacts	/wiki/spaces/SUP/pages/6654229
2nd Line Support:	AfriConnect	Account Manager AfriConnect Support Desk	/wiki/spaces/SUP/pages/6654229
3rd Line Support:	Mezzanine Support	Client Service	Mezzanine Support Desk Tel: (+27) 21 880 2222 Email: support@mezzanineware.com
Emergency Contact Details		Steering Committee	/wiki/spaces/SUP/pages/6654229

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