Table of Contents

Ticket logging process: Clients

How to log Support Issues on the Support Ticketing System: Zendesk

Ticket logging process: Office

Please note that all internal basic IT support, set up and support for Video Conferencing will now be handled by the support team, with second line assistance from the DevOps team. Please title all mails or Whatsapp's being sent, with the subject "Office support".
You will receive a ticket number for each of the below interactions either on logging or upon resolution depending on the channel used. We would appreciate feedback after your issue has been resolved.

Support can be contacted in the below ways

Email: support@mezzanineware.com, automatic ticket no will be received on logging your issue
Whats app: 0716894311, tickets will be logged by support
Land line for immediate assistance: Direct number (021) 880-2222 or 880-2033(Option 2.); tickets will be logged by support
Walk-ins for any urgent assistance, a ticket will be logged by the support team, after the issue has been resolved.

Support desk operating hours & Channels

Support will be provided in English

The call centre hours are as follow for each country of deployment (South African_Local time):

Monday - Fridays South African Times	08h00 AM - 17h00 PM
Default Support desk Email	support@mezzanineware.com
eLABS Support	elabs@mezzanineware.com
MYFARMWEB On-Track Support	support@myfarmweb.com
Support Email: East Africa	easupport@mezzanineware.com Whatsapp +254 757 980067
Support desk Landline Number:	+2721 880 2222 (direct number) +2721 880 2033 (Option 2)
Support Desk Whatsapp number:	27716894311
Mezzanine web portal:	support.mezzanineware.com

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