Description of Product:

SMSForLife Zambia is an application designed to make smartphone and application bundle available to providing facilities to capture stock daily. The information synchronizes in real time to a cloud-hosted server that automates alerts and reports to the benefit of various levels of stock chain management.  

The application is working the same as NDoH SVS, but they do not have a barcode option. This application has an added module: Disease Surveillance. That enables users to log instances of diseases on the mobile application.

Project Information

General InformationDetailDescription
SolutionStock Visibility Solution
Deployment CountyZambia
ProvincesDistrictsDevices Used

Samsung Tab A 7" (SM-T285)

Official Training Manuals

Techinical Information

Support Lines and Procedures

Support Channels
More details on items handled by each support levelSupport Procedures and Levels
1st Line SupportThe client handles all first line support queries and escalate those they could not resolve.
Items handledMobile Application and Web Portal Issues
2nd Line Support

Our Channel Partners

Vodacom Procedures: Channel Partner Support Items.pptx

Items handledFaulty Device and sim card related issues
3rd Line support

Mezzanine Support Desk

See all support Procedures: Support Procedures and Levels

Items handledAll unsolved issues from 1st and 2nd Line

Support Contact Information

Support Line
1st Line Support:Northern Province, Muchinga Province and Luapula ProvinceKey Contacts


2nd Line Support:AfriConnect

Account Manager

AfriConnect Support Desk


3rd Line Support:Mezzanine SupportClient Service

Mezzanine Support Desk

Tel: (+27) 21 880 2222


Emergency Contact Details
 Steering Committee/wiki/spaces/SUP/pages/6654229