Project Information

Support Contact Details for SVS_NDoH


Stock Visibility Solution

Deployment Country

South Africa & Zambia

Training Manual

OHS Training Manual

What's New Update

Please read through the documents listed below to ensure you are up to date with all changes (as explained in the documents)

Districts, Sub-districts and Devices used

General Information




Stock Visibility Solution

Deployment Country

South Africa



Devices Used


  • Capricorn District Municipality

  • Mopani District Municipality

  • Sekhukhune District Municipality

  • Vhembe District Municipality

  • Waterberg District Municipality

Samsung A2 Core


  • kz Amajuba District Municipality

  • kz iLembe District Municipality

  • kz Harry Gwala

  • kz Ugu District Municipality

  • kz uMgungundlovu District Municipality

  • kz Umkhanyakude District Municipality

  • kz Umzinyathi District Municipality

  • kz Uthukela District Municipality

  • kz King Cetshwayo

  • kz Zululand District Municipality

  • kz eThekwini Metropolitan Municipality

Samsung J2 Core

SVS Gauteng

  • gp City of Tshwane Metropolitan Municipality

  • gp Ekurhuleni Metropolitan Municipality

  • gp Sedibeng District Municipality

  • gp West Rand District Municipality/ Samsung Tab 3 7 Inch

Samsung J2 Core

North West

  • nw Bojanala Platinum District Municipality

  • nw Dr Kenneth Kaunda District Municipality

  • nw Dr Ruth Segomotsi Mompati District Municipality

  • nw Ngaka Modiri Molema District Municipality

Samsung A2 Core

Northern Cape

  • nc Frances Baard District Municipality

  • nc John Taolo Gaetsewe District Municipality

  • nc Namakwa District Municipality

  • nc Pixley ka Seme District Municipality

  • nc Siyanda District Municipality

Samsung J2 Core


  • fs Xhariep District Municipality

  • fs Lejweleputswa District Municipality

  • Thabo Mofutsanyane District Municipality

  • fs Fezile Dabi District Municipality

  • fs Mangaung Metropolitan Municipality

Samsung J2 Core

Eastern Cape

  • Alfred Ndzo

  • Amathole

  • Buffalo City

  • Chris Hani

  • Joe Gqabi

  • Nelson Mandela Bay

  • OR Tambo

  • Sarah Baartman DM

Samsung A2 Core


  • mp Ehlanzeni District Municipality

  • mp Gert Sibande District Municipality

  • mp Nkangala District Municipality

Samsung J2 Core

Training Manuals

Technical Information

Technical Information



Journey Application


APK Link

NDoH SVS Shortlink (Android Version 4.4 and below)
SSO Short Link (Android Version 4.4 and up)

App details

Zero Rated

Devices Used

Samsung Android

First Line support

Organisation/ District


Contact Details


 USAID Consultant_Ndoh Lead contact

 COJ District in Gauteng

Pharmacy Manager Hillbrow Regional Pharmacy


 Limpopo District



Department's Contact Person for all Sim Swap, lost and stolen devices

If devices were lost after the recent initiative to replace lost or stolen devices that was supported by National these will have to be resolved through internal asset management process. Click on the link below to read the SVS device asset registration document: SVS Device Asset Registration_NW.pdf

Send an email with your query to: and Copy Mezzanine support in your query.

Department's contact for editing or delete facility details

Unfortunately Mezzanine are not authorised to edit/ delete facilities on SVS. This includes adding and removing Stock items to facility lists. Forward your request to your District Pharmacy Manager and he or she will escalate it to NDoH who is the only person to handle requests like these. They have access to the web portal and can manage facilities from there.

Information on who needs to add new users on the system and assign stock to facilities

Mezzanine are not authorised to add new users and assign stock to facilities.All such request needs to be forward to you District Pharmacy Manager/Provincial Depot Manager.

SVS Support Procedure Items
Click on the link to access the SVS Support procedure:

SVS Support Procedure Workshop Discussion Items_20180611.pdf

SVS Champions Directory List

PPE Champions and Coordinators Directory List
eOrdering Champions

Vodacom Support Details for sim card related issues


Sim card related issues 

All champions per region need to escalate all sim card related issue to the following email address on your right.They will get a reference number which they can use to follow up with. or 0821948

Vodacom DoH Customer Support Process

Vodacom DOH Customer Support Process PowerPoint Presentation (003) (1).pptx

SVS Web-User Upload Process

The district and sub-district pharmacist should work with their provincial champions to add/remove users in the system.

National only works with provincial champions and national users to add/remove users in the system. 

The confidentiality form needs to be completed and uploaded to the system at all times. 

SOP - When registering new users
NSC related queries (Surveillance Tableau)


Device replacement procedure/sim card related issues

This is an internal process that needs to be followed. Device replacement and sim card related issues needs to be escalated to provincial or district champions. 

Provincial and District Champions will escalate unresolved matters from Vodacom and Mezzanine to NDoH.

The document below is what champions can use when they want to repair a facilities device:

Device Replacement Letter

Below is a document that explains how the device warranty and asset management procedure works:

13_Mobile Device Warranty and Asset Management Guidance Procedure_20170418.pdf


Second Line support

 Vodacom (SA & Tanzania)

Third Line Support Contact Details