CF Vouchering_South Africa
Click on the “Submit a request” button below if you require assistance with any queries:
Connected Farmer Solution
A mobile phone based solution for agribusiness to interact and transact with smallholder farmers.
Client Pages
- Awethu
- Ivili Loboya
- Saveact
- Umgibe RSA
- SAWIF
- NERPO
- CF_Solidarity Fund
- EVDS Hosted Documents (Please do not edit/remove these links)
- CF_PESI DALRRD
Second Line Support useful information: Vodacom (SA & Tanzania)
Third Line Support Contact Details: Mezzanineware
Webportal FAQ's
Question | Description/ Answer | |
|---|---|---|
| 1. | How do I log into the Web Portal | Helium Web Portal .pdf |
| 2. | How do I reset My password | How to reset a password on Helium.pdf |
| 3. | How to send a message to a user? | How to send a message to Farmers.pdf |
| 4. | How to add web users and assign roles? | How to add web users and assign roles.pdf |
| 5. | How to Use the Initiator role to assist users with enrolment? | |
| 6. | I do not receive my market price and weather sms's. e.g. I am suppose to receive the cabbage sms's but are not receiving any. | Support agents steps before logging any tickets with developing team or Manstrat:
Following steps can be followed to see the users mobile number and GPS coordinates: Step 1: Go to More and click on Farmers Step 2: Search the users name. Step 3: Look under mobile number, GPS lat and GPS long. Follow the following steps to see the users market price crop that has been added: Step 1: Go to More and click on web reports. Step 2: Click on select next to report order number 19: Farmer Registration Answers Report. |
Mobile Application FAQ's
| Question | Description/Answer | |
|---|---|---|
| 1. | How to re-enroll a mobile user? | How to re-enroll a mobile user.pdf |
| 2. | How to download and enroll my application? | How to download and enroll my application (4).pdf |
Manstrat FAQ's
| Question | Steps | |
|---|---|---|
| How to download the AgriSuite application on my device? | Follow these steps below to download the AgriSuite application: 1: Open Play Store. Step 2: In the search box type "Agrisuite Neo". Step 3: Click on Install. Step 4: Open the application once it has finish downloaded. Step 5: Click on "Google Login" Step 6: Sign in with your google account email address or mobile number. Step 7: Click on "Next" Step 8: Enter your "password" Step 9: Click on "Next". You have now successfully logged in. |
1st Line Support
| Organisation | Role | Details |
|---|---|---|
| GIZ (Implementation partner for all CF SA clients) | Support & Training |