Stock Visibility Solution

SVS Projects

Stock Visibility Solution - An Overview

The Stock Visibility Solution (SVS) makes a smartphone and application bundle available to dispensing facilities to capture stock levels on a daily basis. The information synchronizes in real time to a cloud-hosted server that automates alerts and reports for the benefit of various levels of supply chain management.

Real-time access to stock level information from medicine dispensaries allow low-stock levels to be pro-actively replenished and out-of-stock facilities to receive priority attention. The National Department of Health can monitor critical supply chains and compare centrally purchased volumes with medicine actually available on the shelves of dispensaries.

SVS enables governments to migrate from a pull model to an informed pushed model.

Our Video explaining the Stock Visibility Solution

Key Features

Medicine catalog management
- Enable mid-level managers to control items per facility.
- Add and remove items centrally and synchronize to facility level in real time.
- Upload full description, bar code and supplier details.
Clinic profile and registration
- Complete clinic profile with staff contact details and GPS coordinates for geo-spatial mapping which includes the geographic location and characteristics of the clinic.
Mobile stock level capturing
- Identify stock by scanning a barcode (or QR code) or selecting from an approved list.
- Capture stock levels per facility through a lightweight Android application.
Data Security and Access
- Applications synchronize in real time to cloud-hosted data warehousing to ensure data is always accessible but still secure.
Reporting
- Schedule SMS notifications and automated alerts for low and no stock levels.
- Visualize stock levels through graphs and heat maps.
- Download reports in any format and configure automated e-mail reports to different stakeholders.
- Access real-time reports through the internet and mobile apps.
Stock-out report analysis
- Instantly compare the number of facilities that stock a particular item with the number of facilities that are out of stock of a particular item.

Support Lines and procedures

Web Training Material and FAQ's

	Link/Question	Description/Answer
1	How do the system calculate Facilities as non reporting?	This is a handy document to see how the calculation work for a facility to achieve 100% for reporting. SVS_How reporting facilities are being calculated.pdf
2	How do I log unto the WebPortal?	You can download the pdf document on how to login to the web portal. SVS Web portal.pdf The file contains the following information: The URL you should use to login to the SVS web portal How you should start you number and where to sign in. Who to contact should you experience any problems.
3	What does the Colour codes mean?	Please download the document to have SVS Colour Status Explained. SVS Color status.pdf
4	How Do I reset my password?	How to reset a password on Helium.pdf
5	How to see what items is assign to facility/district?	How to see what items is assigned to a facility.pdf
6	How to check if facilities have reported for the week/previous weeks	How to check if a facilty has reported for the week.pdf
7	How to view low and overstock reports	How to view low and overstock reports.pdf
8.	Adding or removing stock items takes slow on web portal	The addition/removal of stock items in a district/facility does take some time because it needs to sync through on all records of the item. It also depends what time you are performing these actions, for example on a Friday there is a lot of traffic on the servers due to all the stock updates performed before 12:00. Early mornings and late afternoons Mon-Wed are the best times to customize facility formulates as there are not many stock updates performed at these times.
9.	How does 'outstanding facility stock level submission' report calculate a facility to be listed on this report?	The outstanding stock submissions report Lists facilities which did not submit stock levels of at least 1ARV, 1 TB and 1 Vacc by the cut-off reporting time (17:00 Friday). The facility stock level status report Shows the stock status indicator colour of the facilities in the district. It does not have anything to do with whether a facility performed stock updates (except the purple indicator). Green means a facility does not have any stock-outs and a facility would only be red if they have one or more items out of stock. Therefore in the case where the clinic appear on the outstanding stock submission report, this means that the facility did not report on at least one item of each category last week and they reported a stock-out of at least one item (therefore red on facility stock level status)
10.	We have noted that the expiry dates appearing on the SVS web portal seem to be changing by one date every week. We have checked with the facilities, they are not changing the expiry date week to week. They are merely clicking on ‘done’ if there is no change to the expiry date.	The facility/clinic have to select the expiry date everytime they do a stock update. This is the standard operating procedure. If the facility/clinic do not confirm the expiry date, it will increase with a day every new day.
11.	One of our clinics is appearing on the outstanding list. We verfied with the clinic, checked the phone and the website. All four categories were reported on by 10am on Friday. See screenshot below showing the date and time of last update.	When a clinic appear as non-reporting they need to make sure that their mobile data is enabled and that they have a strong network connection at all times. As soon as the clinics mobile data has been enabled, the updates will come through to the system. E.g. On the screenshot attached it shows that Groutville clinic were only modified 3 hours ago. They didn’t have mobile data enabled on Friday when they reported. The device and system will always show the update date when the facility submitted their date, but the date they synched (had mobile data and send to the server) are today only. To make sure that the data is coming through the server successfully the following test can be done: - Synchronise the application every week after you have submitted you stock, this way the clinic will see whether the updates are send to the system in time and this will also ensure that the clinic switch mobile data on if they see the sync test fails.
12.	Why is the system slow when updating items? e.g. It will take 5 minutes to add and remove a single item.	The addition/removal of stock items in a district or facility does take some time, because it needs to synchronise through on all records of the items. It also depends what time you are performing these actions, for example on a Friday there is a lot of traffic on the serves due to all the stock updates performed before 12:00. Early mornings and late afternoons Monday - Wednesday are the best times to customise facility formularies as there are not many stock updates performed at these times.

Mobile Training Material and FAQ's

	Question	Description /Answer
1	How do I use my smart phone?	This page explains how to navigate and use a touch screen device. Mobile Device Related Support
5	How do I install and enroll my application?	Links to download SVS Application: V4 container: https://appinstall.xyz/ndoh-svs/list V3: Container: https://za-zerorated-journey.mezzanineware.com/static/ndohsvs-3.17.2.apk
6	Do I need Data to update my stock?	No. The SVS application are built as an Zero rated app which means you do not pay any connection fees and do not have to buy airtime or data for the device. Just ensure "Mobile data is active" for Mezzanine to receive your stock updates
7	What should I do when my application ask for a bar code	Contact your district Office or Mezzanine Support desk to assist further.
8	Can I have the application enrolled on two devices at the same time?	Unfortunately Not.
9	How do I keep mobile data and location settings enabled?	Click on the Picture illustrated link to below for more details on how to enable Mobile data and Location settings SVS_How to turn Mobile data and location settings on (old container).pdf SVS_How to turn Mobile data and location settings on (New container).pdf
10	We only stock two categories in the Facility and only report on the two as well. Now we are marked as non-reporting.	The SVS system is set up to mark a facility as non-reporting if it does not update on at least one ARV, TB and Vacc per week. When the facility do not report on all three they can contact Nyari Rusike at NDOH or lead contact (Musika) and she will advise and process to follow.
11	How to do a Sync Test Every week.	Sync Test_Old Container.pptx Sync test new container.pdf
12	Connectivity problem and that the request were denied for Security	The following steps can be checked to ensure this error is resolved: Ensure that Mobile data is active and on, a Wifi connection can be tried to ensure there is stable connectivity if the area's signal are too weak Make sure the Device's Date and time settings are correct by doing the following diagnostics steps: Open your application Press on the three dots on the top right hand corner Click on Diagnostics Make sure all items listed here are green Eg. Connectivity will show if there is problems with your date and time. Should the time still appear to be correct please continue to reset it the settings still. Now check if you can continue with the application.
13	What should I do If my device are lost, stolen or for Sim card related Queries	The replacement of lost,stolen, damaged Devices and sim cards is an Internal process which should be resolved by your Head Office. Kindly contact them to ask what your process is if you do not know the details yet.