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Below you will find information that will enable AitaHealth clients to support their users.
Click on the "Link" to navigate to a page where you can download a document for further reading.
Support
Web portal
| | Link | Description |
|---|
| 1 | Calculations for facilities reporting used by NDoH on the PHC dashboard | This is a handy document to see how the calculation work for a facility to achieve 100% for reporting. |
| 2 | SVS web support user guide - Screenshots | You can download the pdf document on how to login to the web portal. The file contains the following information: - The URL you should use to login to the NDoH SVS web portal
- How you should start you number and where to sign in.
- Who to contact should you experience any problems.
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| 3 | FAQ - NDoH SVS | The document contain the following information: - What the different color statuses means.
- How to enable mobile data.
- How to reset a password on the NDoH SVS web portal.
- How to synchronise a device.
- If you need data to use the application.
- Can you have the application installed on two device.
- The process you need to follow should your device ask to scan barcode.
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Mobile
| | Link | Description |
|---|
| 1 | Stock Visibility Solution-Support | |
| 2 | SVS App Support Booklet | You can download the presentation here on how to troubleshoot your application: The pdf document contains the following information: - Why your mobile data and GPS setting should be on.
- What the synchronise button is used for.
- Why you should not remove your sim card.
- What is the function of your device memory.
- How to identify and fix errors
- Who to contact should you experience any problems.
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| 3 | SVS Stock Update Scenario - Poster | You can download the pdf document which explain: - How to use your application to update stock on hand.
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| 4 | SVS Support Procedure | You can read the document here on how the SVS support procedure works. The document contain the following information: - The Vodacom Mezzanine Support SLA
Who is the First Line Support Who is the Second Line Support (Vodacom) The Service Level Availability Agreement Service Level Response Times - enables our clients and authorized staff to contact one consolidated point of support for all services related to the deployment. Explain the escalations process The Scheduled Maintenance
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