Below you will find FAQ's and other information that will enable Stock Visibility Solution clients to support their users.
Our Video explaining the Stock Visibility Solution
Support Lines and procedures:
| Support Channels | Description/ Procedures |
|---|---|
| 1st Line Support | The client handles all first line support queries and escalate those they could not resolve |
| 2nd Line Support | Our Channel Partners (Vodacom) Vodacom Procedures: Channel Partner Support Items.pptx |
| 3rd Line Support | Mezzanine Support desk See All support Procedures: Support Procedures and Levels |
Web Training Material and FAQ's
| Link/Question | Description/Answer | |
|---|---|---|
| 1 | How do the system calculate Facilities as non reporting? | This is a handy document to see how the calculation work for a facility to achieve 100% for reporting. |
| 2 | How do I log unto the WebPortal? | You can download the pdf document on how to login to the web portal. The file contains the following information:
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| 3 | What does the Colour codes mean? | Please download the document to have SVS Colour Status Explained. |
| 4 | How Do I reset my password? | Open this document to see How to reset a password on Helium.pdf |
Mobile Training Material and FAQ's
| Question | Description /Answer | |
|---|---|---|
| 1 | How do I use my smart phone? | This page explains how to navigate and use a touch screen device. |
| 5 | How do I install and enroll my application? | Links to download SVS Application: V4 container: https://appinstall.xyz/ndoh-svs/list V3: Container: https://za-zerorated-journey.mezzanineware.com/static/ndohsvs-3.17.2.apk |
| 6 | Do I need Data to update my stock? | No. The SVS application are built as an Zero rated app which means you do not pay any connection fees and do not have to buy airtime or data for the device. Just ensure "Mobile data is active" for Mezzanine to receive your stock updates |
| 7 | What should I do when my application ask for a bar code | Contact your district Office or Mezzanine Support desk to assist further.
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| 8 | Can I have the application enrolled on two devices at the same time? | Unfortunately Not. |
| 9 | How do I keep mobile data and location settings enabled? | Click on the Picture illustrated link to your left for more details on how to enable Mobile data and Location settings |