Vodacom (SA & Tanzania)

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Channel Partner_Vodacom

For all sim card related issues such as Simswaps, Faulty sims, sim replacements kindly send an Email with your request on the departments letterhead to the relevant Vodacom email contact as listed below.

You will receive an automated response from Vodacom with a reference number as well as frequent updates via email with the status of your request until the matter has been resolved.

Please use the email that correspond to your particular product from the list below:

1.

The client must send Vodacom a completed form, an official letter & a copy of the ID requesting & authorizing that  requests received by the administrator be dealt with via e-mail requests. A signed company letter per request will no longer be required. This requirement is essential to meet all SLA’s. Vodacom will load such authorizations to the system for Pop Up Reminders.

• • Please fill out Form Nr. 1 to your right to list lines you need to block wasp services on and send to relevant parties. You will obtain the details once you contact 1940
  • To unblock Wasps services you may fill in Form Nr. 2 and send to the same party as mentioned above.

Contact 1940 to obtain email or fax number information for the form below:

1. 1. MSISDN Spreadsheet for WASP Subscription Service Blocking Unblocking V1.xls
   2. WASP Subscription Service Blocking Unblocking Application Form.pdf

This is a tool which can be accessed via a web-portal. Its assists the client to manage their own accounts to an extent. The following functions can be performed, locking/ unlocking of lines, call limits, activation/ de-activation, cellular Profile, example pin & puk, IMEI can found. Re-assigning of lines between users and SIM Swaps function.

In case of a device loss the client is requested to call 1940 for their line will be locked, immediately subject to authentication. This will prevent unauthorized use of the SIM Card. Case number will be required for blacklisting.

The same form may be used for un-blacklisting of the device too.

Please fill in the form below and email to: GPGov@vodacom.co.za

Blacklisting and Unblacklisting form.pdf

Please open/ click on the document (In green) to view the Device Book-in process.pdf

• • Order for devices, accessories and sim cards.
  • Activation of lines, migration of package, sim swap, lock and unlocking of lines.
  • Cancellation of contracts, extension/renewal of contracts and contract transfers.
  • Activation of VAS and number swaps etc.
    
    

First point of Contact is GPGov@vodacom.co.za for the below requests and you will get the Service Request reference for easy follow up.

This SR is attached to the turnaround time assigned per specific customer’s request. Below are some tasks that managed fromGPGov@vodacom.co.za Desk.

Namhla Mboya is the Vodacom contact person for such queries

Contact her on details to your right.

E-mail address : Namhla.mboya@vodacom.co.za,

Contact number: 078 331 7355

Ask the end-user to perform a manual location update:

• Switch the phone off, remove the SIM card from the device.
• Re-insert the SIM card and turn the device on again.
• Do a manual network location update by selecting network selections and change to manual - then choose MTN or Cell C - this will fail - then go back and choose Vodacom.