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Support Levels and Roles

First Line SupportDistrictDetails
1st Line Support Contact DetailsEkurhuleni Health District/wiki/spaces/SUP/pages/6652907
Mavenlink Contact details:
Simswap Related IssuesVodacomVodacom (SA & Tanzania)
When do I contact my First Line SupportFollow this link for details on your support lines Support Procedures and Levels

2nd Line Support Contact_Channel Partner: 

Ekurhuleni Health district

Client will be using prepaid sim-cards. The First Line Support will escalate issues that they could not resolve directly with Mezzanine.
Channel Partner_VodacomA channel partner is a company that partners with a manufacturer or producer to market and sell the manufacturer's products, services, or technologies.
Issues Handled by Second Line SupportAll faulty device and Sim related issues (Also explained on  Support Procedures and Levels)