| Table of Contents |
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| Child pages (Children Display) |
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Click on the “Submit a request” button below if you require assistance with any queries:
Whats New?
Please read through the documents listed below with all the changes (explained in the documents) on the eLabs Mobile Application and Web Portal.
- What's new - 1 June 2018 Zam.docx
- What's new - 4 June 2018.pdf
- What's new - 4 July 2018 Zam.docx
- What's new - 17 July 2018 Zam.docx
- What's new - 2 November 2018 Zam .pdf
- What's new - 14 November 2018 Zam.pdf
- What's new - 18 January 2019 Zam.pdf
- What's new - 6 March 2019 Zam.pdf
- What's new - 2 April 2019 Zam.pdf
- What's new - 6 Aug 2019 Zambia (2).pdf
- What's new - 11 Sept 2019 Zambia.pdf
- What's new - 3 December 2019 Zambia (1).pdf
- What's new - 29 January 2020 Zambia.pdf
- What's new - 25 February 2020 Zam.pdf
- What's new - 17 March 2020 Zam (1).docx
- What's new - 26 June 2020 - Zambia.pdf
- What's new - 4 November 2020 Zam.pdf
- What's new - 16 July 2021 Zam.pdf
- What's New - 6 August 2021 Zambia.docx
- What's New - 10 September 2021 Zambia.docx
- What's New - 1 October 2021 - eLABS Zambia.pdf
- What's New - 5 November 2021 eLABS Zambia.docx
- What's New - 12 November 2021 Zambia.docx
- What's New - 22 April 2022 Zambia.docx
- What's New - 5 August 2022 Zambia.docx
- What's New - 26 August 2022 Zambia.pdf
- What's New - 4 November 2022.docx
- What's New - 31 March 2023.docx
- What's New - 26 May 2023.docx
- What's New - 28 July 2023 eLABS Zambia.pdf
- What's New_ 1 September 2023.docx
- What's New - 30 October 2023.docx
- What's New - 24 November 2023.docx
- What's New - 1 December 2023.docx
- What's New - 8 March 2024.docx
- What's New_ 7 June 2024.docx
Technical Information
General | Detail | ||
|---|---|---|---|
| Helium/Journey | Journey Application | ||
| APN/ Zero rated | Zero-rated | ||
| SSO APK Link | SSO APK Link Short-link | .xyz/elabs/android -xyz.s3-accelerate.amazonaws.com/builds/production/ armv7/4.37.3.apk | Barcode APK Link|
| Older APK Links | https://za-zerorated-journey.mezzanineware.com/static/zam/eLABS-4.34.0.apk https://appinstall.xyz/elabs/android/production/armv7/4.60.2.apk | ||
| Device | Android |
Product Information
Item | Description |
|---|---|
| Web URL | https://elabsonline.com/ |
| Handover Notes | https://docs.google.com/document/d/1GyAaP82JYyGYB-jV1MkUtUPUtAa9WUccTT4m2GulwG4/edit |
| WIP eLABS Zambia Training Manual | |
| eLabs Zambia Driver SOP | |
Support Contact Details:
| First Line Support | Details | ||||||||
|---|---|---|---|---|---|---|---|---|---|
Lead Contact Equip Kumbirai ChiguduIT Technical Specialist kumbirai.chigudu@equiphealth.org | |||||||||
| Lead Contact Sead | Njongo Ntlangeni | ||||||||
| /wiki/spaces/SUP/pages/6653729 | |||||||||
| WHC First Line Support Team | |||||||||
| 1st Line Support Sead | |||||||||
| Other First Line Support Contacts | List of Champions are found on the document below: Training Register_eLabs Champions.xlsx/wiki/spaces/SUP/pages/6653729 Below find the update information for the lead contacts for first line support.
| ||||||||
| Western ProvinceWestern Province First line Champion Details | /wiki/spaces/SUP/pages/6653729 | ||||||||
| Copperbelt Province | |||||||||
When do I contact My First Line Support | Follow this link for details on your support lines Support Procedures and Levels or contact one of the WHC Support team members above to guide you in the right direction | ||||||||
Configuration |
Channel Partner: Second Line Support Contact Details : AfriConnect (Device and Sim related Issues)
3rd Line Support Contact Details: Mezzanineware
Disa Lab Support
Below is a list of FAQ's specific for eLabs Zambia.
- Is there a Workaround for Disa Lab when the Integration is down?
Please follow the steps as explained in the document below to serve as Work Around when the Integration is down.
Disa Workaround for Laboratories if Integration is down.docx
2. I have problems with the requisitions. When receiving them in the laboratory it give me the code below(screenshot). The've been createdat the facility but for some reason in the line of Attributes: Form Type: HIVVL, it shows attributes: gender: Unknown and therefore the DISA number
is not assigned due to not identifying the test code. They are from different facilities:
- AAAD1303P
- AAAD1308P
- AAAA1259P
- AAAD1260P
- AAAD0376P
- AAAA6710P
- AAAC0011P – 00116P and AAAC0018P
The HCP's must make sure that they synchronise their phones.
The information missing on those barcodes should come from the HCP's.
The error message is as follow: Lab number not assigned: Test code not recognised (See screenshot below).
The following steps and tests needs to be done by the support agent before logging it with the developers.
Troubleshooting steps for client:
- The HCP's must make sure that they synchronise the phones.
- Make sure that you have captured the correct barcode
- Did any of the barcodes that has been captured gone through or is it only one that is not going through?
Support agent troubleshooting steps:
- To see if integration is on or off go to:
- More
- Third party dashboard
- On the requisition integration screen search the barcode number, if the barcode picks up then the HCP have synchronise the device.
- To see who the HCP was who synchronise the device go to:
- Dashboard
- Samples Recorded
- On the hierarchies table select the province
- Search the barcode that has been scanned
Should the barcode exist on the system, log a ticket with the developers for investigation. (needs to be escalated to DISA)
The following steps below will assist you on how to check if the Integration is off: