Support Levels and Roles
| First Line Support | District | Details | |
|---|---|---|---|
| 1st Line Support Contact Details | Ekurhuleni Health District | ||
| Name | Role | Phone | |
| George Makgoba | Network Controller Ekurhuleni Health District | Tel: 011 876 1800 Cell: 082 452 1059 | Email: George.Makgoba@gauteng.gov.za |
| Piotr (Peter) Hippner | Aurum Project Manager Senior Research Management | Phone: +27 (0) 10 590 1462 Cell: +27 (0) 84 450 5100 | Email: phippner@auruminstitute.org Website: www.auruminstitute.org | Nozi Khumalo | KZN Branch | Email: NKhumalo@ahri.org/wiki/spaces/SUP/pages/6652907 |
| Mavenlink Contact details: | https://mezzanine.mavenlink.com/workspaces/14573537 | ||
| Simswap Related Issues | Vodacom | Vodacom (SA & Tanzania) | |
| When do I contact my First Line Support | Follow this link for details on your support lines Support Procedures and Levels | ||
2nd Line Support Contact_Channel Partner:
Ekurhuleni Health district | Client will be using prepaid sim-cards. The First Line Support will escalate issues that they could not resolve directly with Mezzanine. | |||
| Channel Partner_Vodacom | A channel partner is a company that partners with a manufacturer or producer to market and sell the manufacturer's products, services, or technologies. | |||
| Issues Handled by Second Line Support | All faulty device and Sim related issues (Also explained on Support Procedures and Levels) | |||