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You can download the pdf document on how to login to the web portal.

SVS Web portal.pdf

The file contains the following information:

• The URL you should use to login to the SVS web portal
• How you should start you number and where to sign in.
• Who to contact should you experience any problems.

What does the Colour codes mean?

Please download the document to have SVS Colour Status Explained.

SVS Color status.pdf

The  addition/removal of stock items in a district/facility does take some time because it needs to sync through on all records of the item. It also depends what time you are performing these actions, for example on a Friday there is a lot of traffic on the servers due to all the stock updates performed before 12:00.

Early mornings and late afternoons Mon-Wed are the best times to   facility formulates as there are not many stock updates performed at these times.

The outstanding stock submissions report Lists facilities which did not submit stock levels on 80% of the stock assigned to their facilities by the cut-off reporting time (24:00 Friday).

The facility stock level status report Shows the stock status indicator colour of the facilities in the district. It does not have anything to do with whether a facility performed stock updates (except the purple indicator).

Green means a facility does not have any stock-outs and a facility would only be red if they have one or more items out of stock.

Therefore in the case where the clinic appear on the outstanding stock submission report, this means that the facility did not report on 80% of the stock assigned to the facility last week and they reported a stock-out of at least one item (therefore red on facility stock level status)

We have noted that the expiry dates appearing on the SVS web portal seem to be changing by one date every week. We have checked with the facilities, they are not changing the expiry date week to week. They are merely clicking on ‘done’ if there is no change to the expiry date. 

The facility/clinic have to select the expiry date every-time they do a stock update.

This is the standard operating procedure.

If the facility/clinic do not confirm the expiry date, it will increase with a day every new day.

Why is the system slow when updating items?

e.g. It will take 5 minutes to add and remove a single item.

The addition/removal of stock items in a district /or facility does take some time, because it needs to sync synchronise through on all records of the itemitems.

It also depends what time you are performing these actions, for example on a Friday there is a lot of traffic on the servers serves due to all the stock updates performed before 12:00.

Early mornings and late afternoons MonMonday - Wed Wednesday are the best times to   facility formulates to customise facility formularies as there are not many stock updates performed at these times.

The outstanding stock submissions report Lists facilities which did not submit stock levels on 80% of the stock assigned to their facilities by the cut-off reporting time (24:00 Friday).

The facility stock level status report Shows the stock status indicator colour of the facilities in the district. It does not have anything to do with whether a facility performed stock updates (except the purple indicator).

Green means a facility does not have any stock-outs and a facility would only be red if they have one or more items out of stock.

Therefore in the case where the clinic appear on the outstanding stock submission report, this means that the facility did not report on 80% of the stock assigned to the facility last week and they reported a stock-out of at least one item (therefore red on facility stock level status)

We have noted that the expiry dates appearing on the SVS web portal seem to be changing by one date every week. We have checked with the facilities, they are not changing the expiry date week to week. They are merely clicking on ‘done’ if there is no change to the expiry date. 

The facility/clinic have to select the expiry date every-time they do a stock update.

This is the standard operating procedure.

If the facility/clinic do not confirm the expiry date, it will increase with a day every new day.

Why is the system slow when updating items?

e.g. It will take 5 minutes to add and remove a single item.

The addition/removal of stock items in a district or facility does take some time, because it needs to synchronise through on all records of the items.

It also depends what time you are performing these actions, for example on a Friday there is a lot of traffic on the serves due to all the stock updates performed before 12:00.

Early mornings and late afternoons Monday - Wednesday are the best times to customise facility formularies as there are not many stock updates performed at these times.

You need to make sure that when you want to register/update a user's details that you start with the country code infront of the mobile number e.g. 27.

E.g. 278212345678

This is not a fault, we are now giving the champion a chance to go through the stats on Mondays, as some don't get the time to go through it on Fridays especially because the reports on clinics reporting compliance are looked at on Mondays, but every Tuesday the data will be refresh.

But the clinics who report Mondays can still do so, the data will only be seen on Tuesdays though.

This is not an issue. The system is only displaying the minimum basket, this are you seeing only 87 items assigned to the facilities. The minimum basket items are the items that facilities need to report on, but users should still report on all their stock. So if users have reported on this then they will show 100% reporting. The amount that you are currently seeing is based on the minimum basket items, but if you click on "Clinics Stock Updates" it is going to show you all the (e.g.148) items that the clinics reported on. 

You need to make sure that when you want to register/update a user's details that you start with the country code infront of the mobile number e.g. 27.

E.g. 278212345678

This needs to be rectified on National office side; they need to upload the latest reports. This is not a fault on Mezzanine's side.

Should National office experience problems to upload reports onto the system, they will inform Mezzanine.

The report shows the number of facilities in each district that did perform stock updates for the previous week. For example - John Taolo Gaetsewe District has 40 facilities. 34 facilities submitted stock updates and therefore the response rate = 34/40 = 85%

The report is sent on a Monday and refers to data from previous week. 

The explanation is basically the time zone differences. 

It might be 8:00am, but due to the fact that the database use a different time zone time format that will be 2+ hours ahead of out current SA time.

This is not a fault, we are now giving the champion a chance to go through the stats on Mondays, as some don't get the time to go through it on Fridays especially because the reports on clinics reporting compliance are looked at on Mondays, but every Tuesday the data will be refresh.

But the clinics who report Mondays can still do so, the data will only be seen on Tuesdays though.

This is not an issue. The system is only displaying the minimum basket, this are you seeing only 87 items assigned to the facilities. The minimum basket items are the items that facilities need to report on, but users should still report on all their stock. So if users have reported on this then they will show 100% reporting. The amount that you are currently seeing is based on the minimum basket items, but if you click on "Clinics Stock Updates" it is going to show you all the (e.g.148) items that the clinics reported on. 

The minimum basket is the smaller list of medicines that belongs to the Ideal Clinic tracer medicine list that must be reported on, on a weekly base. The stock items in the database have been flagged as minimum basket yes or no.

Reporting clinic defined as: 80% of "minimum basket = yes" items reported, versus total minimum basket items assigned to the facility. 

• Numerator = total min basket items reported
• Denominator = total min basket items assigned to the specific facility
• Compliance = 80% or higher reporting rate

The PPE separate calculation will remain the same - as separate columns.

This page explains how to navigate and use a touch screen device.

Mobile Device Related Support

How do I install and enroll my application?

Links to download SVS Application:

V4 container: https://appinstall.xyz/ndoh-svs/list

V3: Container: https://za-zerorated-journey.mezzanineware.com/static/ndohsvs-3.17.2.apk

No. The SVS application are built as a Zero rated app which means you do not pay any connection fees and do not have to buy airtime or data for the device. Just ensure "Mobile data is active" for Mezzanine to receive your stock updates

Contact your district Office or Mezzanine Support desk to assist further.

Click on the Picture illustrated link to below for more details on how to enable Mobile data and Location settings

SVS_How to turn Mobile data and location settings on (old container).pdf

SVS_How to turn Mobile data and location settings on (New container).pdf

A clinic/hospital need to report on at least 80% of their stock assigned on the clinic/hospitals inventory list in order to appear as a reporting clinic/hospital. They also need to make sure that their mobile data is enabled in order for the items to sync through to the system. If mobile data is not enabled, the items will not sync through to the system, and will only sync through as soon as there is a connection on the device. See question 8 below on how to do a sync test. 

Sync Test_Old Container.pdf

Sync test new container.pdf

Click on the link below for a demonstration on how to synchronise your device:

How to synchronise your application.mov

The following steps can be checked to ensure this error is resolved:

• Ensure that Mobile data is active and on, a Wifi connection can be tried to ensure there is stable connectivity if the area's signal are too weak
• Make sure the Device's Date and time settings are correct by doing the following diagnostics steps:

1. 1. Open your application
   2. Press on the three dots on the top right hand corner
   3. Click on Diagnostics
   4. Make sure all items listed here are green Eg. Connectivity will show if there is problems with your date and time. Should the time still appear to be correct please continue to reset it the settings still.
   5. Now check if you can continue with the application.

The following info is needed to support the client

1. Provide clear description of the issue the user are experiencing.
2. Users name and surname
3. Mobile number as registered on the system 
4. Role user use to access the web portal
5. Screenshots, pictures or a short video of any error message on the users device

How to enable mobile data settings from my phone?

1. Drag your screen down, using your index finger.
2.  Once you are able to see functions, more with your finger scroll to the left.
3. Now click on "Mobile data" the mobile data icon should now turn green.
4. Mobile data should now be activated.

1. Click on more apps button (located at the bottom right-hand corner of the screen).
2. Open settings
3. Using your index finger scroll down and open "About phone".
4. Scroll down to Android version and check what version is displayed example "android version 2.3.6".

How to manually select your network?

1. From your device, navigate to "Settings".
2. Select "Mobile networks"
3. Select "Network operators", and search networks or automatically.
4. Once operators selected, check if your device have signal.
5. Should you still not have signal, navigate too "Settings".
6. Select "Mobile Networks" and then "Network mode".
7. Now tick LTE/3G/2G (auto connect).
8. Once done check if your signal issue is resolved.
9. Should the issue persist, check the signal of at-least 5 different devices and check if they have coverage.
10. Should they also experience the same issue, then contact your service provider.

1. From your device, navigate to "Settings".
2. Scroll down 'SYSTEM' and click 'Date and Time'.
3. Check the check box so that it displays a green tick next to 'Automatic date and time'.

How to optimize network coverage / poor cellphone signal?

How to troubleshoot a poor connection?

 "Should you experience loss coverage or poor signal, step out of the building or move to a different location and check if you receive a more stable connection/coverage"

Please send the following information to Mezzanine support desk in order to log a thorough signal investigation with the service provider:

1.  Contact person and extra mobile or landline number.
          a) The service provider will contact the user with these details.

2. The mobile network service provider's number needing investigation.

a) The mobile number for the device that is struggling to synchronise data to the server

3. Physical address of the location where the user does not get network signal.

4. Description of the signal issue as experienced by user.

5. Forward this detail to support@mezzanineware.com

6.Please allow Mezzanine support to liaise with the mobile network service provider during this investigation. a) Note that the service provider may take up to 21 days to complete their investigation depending on the user's availability.

1.You will receive a SMS with a URL link.

2. Open messages, click on the URL link in the SMS, and select 'Open URL'

3. That will redirect you a site similar to the following URL: http://za-zerorated-journey.mezzanineware.com/static/application-version.apk.

4. Select web browser

5. Complete action by selecting Chrome web browser and clicking on 'Just once'. Google Chrome Terms of Service - Select 'Accept and Continue'

6. Save file

7. Do not sign in to Chrome - select 'No thanks'

8. Keep the helium Android file by selecting - 'OK'

9. Monitor the status of the download to ensure it completes successfully - watch the notification bar. Wait for the download to complete. Then click on the item that has just been downloaded to open the link.

10. Swipe down on the screen to open notification bar. Wait for the download to complete. Then click on the item that has just been downloaded to open the link.

11. Allowing an installation from 'Unknown Sources'

12. You might receive a warning that the installation is blocked because the application does not originate from the Play store. Just click on Settings.

13. Then find the "Unknown Sources" option and select that

a) This will allow an installation from "Unknown Sources"

14. Agree to Unknown sources by selecting 'OK'

15 You will see a check mark now appears next to the option in your security settings menu.

16. The download and installation will continue

17. Allow access to all required functionality on the device: Just keep pressing 'next' until the install option appears in the bottom right-hand corner. Then click on that install option.

18. The application will now install.

19. Once the App has installed, click on the Open button to open the App

1.You will receive another SMS with a link to your enrolment barcode.

/wiki/spaces/SUP/pages/6653305

a) The link will appear similar to the following: https://embark.mobi/enroll?h=za-serorated-journey.mezzanineware.com&k=11976488208002147&t=i

2. Open the SMS

3. Now select 'Open URL'

4. Complete action using 'Enrol'. In some cases, you need to select your application logo if it is available as an option.

5. Now click on 'Just Once' in the bottom right corner.

6. The device is now busy enroling. After a few seconds, you will get a pop-up message to say that 'This device is registered to (the user/facility)

7. Click 'OK' and wait for the application to synchronise, this may take a few minutes depending on your network connection strength.

8. There will be a wheel spinning on the screen while the application installs. Please wait for the wheel to stop.

9. Now click on 'Exit' and navigate back to your application

10. The wheel will now spin again. Please wait for it to stop.

11. Once it has stopped, you may enter and use the application.

Image Added

Click on the link below for a demonstration on how to do a stock update:

1. Navigate to “Settings”

2. Scroll down and click on “Applications”

3. Click on “Application manager”

4. Now scroll down until you find your application.

5. Once found click on the application.

6. At the bottom click on "Clear data" and wait 10 seconds

7. Now you can exit the "Application manager", re-open your application and login.

8. Now you need to re-enroll your device, please send an email to support@mezzanineware.com to receive your enrolment link.

The progress bar to the Record Stock Level Loop Through, is to aid the users in understanding where they are in the loop through of stock items. 

• Red - means they have not yet updated the stock items this week (starts Sunday - following Sunday)
• Green - means they have already updated the stock item for the current week, but can still update it again and the system will save the latest stock update.

1. Login on the NDoH SVS app
2. Click on Main Menu
3. Click on Record Stock Levels
4. Click on Minimum Basket Reporting List
5. Click on Not Yet Updated This Week
6. You should now be able to see the list of items that was not yet updated on

You need to get in contact with your IT administrator at the facility as they have permission to give you access to install the 

application. They have restricted access on the device.