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Support Contact Details

First Line Support 


First Line Support

Name 

Organization

Mobile Numberemail address

1st Line Support Contact Details

Joel Rop

Kenya Nut

254 729 544 258

joel.rop@kenyanut.com

/wiki/spaces/SUP/pages/6652274

2nd Line Support Contact Details

Support DeskMezzanine254 757 980067(whats app only)easupport@mezzanineware.comClient InformationMezzanine_East Africa



/wiki/spaces/SUP/pages/6652274
Client Information/wiki/spaces/SUP/pages/6652274
Mavenlink Taskhttps://mezzanine.mavenlink.com/workspaces/4077125?show_post=121602815

When do I contact My First Line Support

Follow this link for details on your support lines Support Procedures and Levels


Frequent Ask Questions



QuestionAnswer
1.

What to do when an amount was over paid by a client?

The client needs to send the request to Safaricom, Safaricom will cc Mezzanine Support in the email but it is something they need to reverse/resolved on their side.

...