Support Contact Details
First Line Support
First Line Support | Name |
|---|
Organization
1st Line Support Contact Details |
Joel Rop
Kenya Nut
254 729 544 258
2nd Line Support Contact Details |
| /wiki/spaces/SUP/pages/6652274 | |
| Client Information | /wiki/spaces/SUP/pages/6652274 |
| Mavenlink Task | https://mezzanine.mavenlink.com/workspaces/4077125?show_post=121602815 |
When do I contact My First Line Support | Follow this link for details on your support lines Support Procedures and Levels |
Frequent Ask Questions
| Question | Answer | |
|---|---|---|
| 1. | What to do when an amount was over paid by a client? | The client needs to send the request to Safaricom, Safaricom will cc Mezzanine Support in the email but it is something they need to reverse/resolved on their side. |
...