For The Success of the Project -:
1) Ensure that you have full project details before starting – This is very critical
2) Have the right people and the project management team in place - ensuring each person understands their role in ensuring the project success
3) Set expectations - and milestones – and roles and responsibilities up front – Set clear expectations of success, timeline and roles.
4) Don't micromanage – To avoid micromanaging, focus on outcomes first, tasks second.
Frequently Asked Questions
Web portal FAQ's
| 1. | How do I log unto the Web Portal | Web Portal login.pdf |
| 2. | How do I reset My password | Open this document for Picture illustrations on How to reset a password on Helium.pdf
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| 3. | I want to add a farmer number in the farmers details so that we could have a back up phone number in case the first one has reached it's Mpesa payment limit. But the problem is, this added number is not recognized. Even if I try to search for that particular person by using the added number, the farmer will not be found and when I try to make a payment using the added number, I am told "the farmer number is not found please register the farmer". When I view this particular farmers details, the additional phone number is available in this farmer details dashboard.
| The next of keen number is not used for payments, it's only used for notifications that is authorised just in case the farmer is not able to access their number. Also the next of keen number is used for reaching out to the farmer in case his or her number is off. |
Mpesa Payments FAQ's
Question | Answer | |
| 1. | If paid using MPESA, between the company and the farmer who will be charged the withdrawal charges? | The farmer will be charged the standard MPESA withdrawal charges. |
| 2. | How long will the payment take from the point of delivery at the buying center through the MPESA platform? | Payment will happen between 0 – 10 minutes after transaction. In case you don’t receive payment in that time, call or go to the buyer who bought your crops. |
| 3. | Can a farmer use a non Vodacom line? | No, the service is only available for Vodacom customers |
| 4. | In case there is a system delay, or poor network, what is the escalation process for the farmer? | In case the farmer does not receive any communication or MPESA payment, call the buyer/Milk Grader who bought your crop. The buyer will then follow up with the relevant office on the cause of the delay. |
| 5. | What if I have not received any SMS communication, e-receipt or MPESA payment in my phone? | If a farmer does not receive any message, first confirm that there is mobile network at the location they are in. If there is no network, should they move to a network area they will receive the messages. In the event that there is network and they have not received any message, they should check their message inbox to see if it is full with messages. If this is the case, the farmer can delete a few of the messages to create space in the inbox. Once this is done the farmer will receive the messages. However, if this is not the case, the farmer needs to confirm the details, including mobile number provided. |
Mobile Applications FAQ's
Question | Description | |
|---|---|---|
| 1. | How to install the application and enroll your device |
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| 2. | How to monitor and force synchronisation |
5. When the sync is not successful the sync arrows will stop without turning green. |
| 3. | How to clear application data on the device |
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| 4. | How do I work with a Smart Phone | Please go navigate to the link below: |
| 5. | Do farmers need to buy the smartphones to enjoy the services of the platform? | No. Farmers can enjoy the platform services using the phones they have which can also be as basic as the ‘mulika mwizi’. For older phone, please remember to make space in your SMS inbox to receive new SMS's. |
| 6. | Does the farmer get charged to receive sms? | No, the Agribusiness where the farmer is registered will pay for all outgoing SMS to farmers. It is called Reverse Billing |
| 7. | The Receipts dates are wrong on Helium (either future dated or past dated | This is not applications date nor it is server date, receipt date is coming from user's mobile settings. The user (Eg. Hanna Wairimu) had 2018-05-10 on 2018-04-10, this why we implemented Server Sync Date for any calculations other actions in system. So this is not a problem but it was just user settings which se eventually fixed it by looking at screenshot bellow |
