Support Levels and Roles
| First Line Support | District | Details |
|---|
| 1st Line Support Contact Details | Ekurhuleni Health District |
| Name | Role | Phone | Email |
|---|
| George Makgoba |
|
Cellphone administrator for the Ekurhuleni Health district | | Muzi Raseroka | | 27833684716 | muzi.raseroka@up.ac.za | Simphiwe | | 27826450181 | |
| Mary Netshityngulu | | 27712027263 | |
| Thembi Sedibe | | 27721149840 | thembi.sedibe@gauteng.gov.za |
| Dr OJ Jbeziako | | 27726398080 | ojbeziako@gmail.com |
| Clive Nkgadima | | 27796744147 | |
Poppy Sub 2 - 0713834786 en email: poppy.tsele@gauteng.gov.zaAitaHealth | ...
2nd Line Support Contact_Channel Partner:
Ekurhuleni Health district | Client will be using prepaid sim-cards. The First Line Support will escalate issues that they could not resolve directly with Mezzanine. |
| Channel Partner_Vodacom | A channel partner is a company that partners with a manufacturer or producer to market and sell the manufacturer's products, services, or technologies. |
| Issues Handled by Second Line Support | All faulty device and Sim related issues (Also explained on Support Procedures and Levels) |