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Below you will find information that will enable AitaHealth clients to support their users.

Click on the "Link" to navigate to a page where you can download a document for further reading.

Support

Web portal

 LinkDescription
1Calculations for facilities reporting used by NDoH on the PHC dashboardThis is a handy document to see how the calculation work for a facility to achieve 100% for reporting.
2SVS web support user guide - Screenshots

You can download the pdf document on how to login to the web portal.

The file contains the following information:

  • The URL you should use to login to the NDoH SVS web portal
  • How you should start you number and where to sign in.
  • Who to contact should you experience any problems.

 

 

3FAQ - NDoH SVS

The document contain the following information:

  • What the different color statuses means.
  • How to enable mobile data.
  • How to reset a password on the NDoH SVS web portal.
  • How to synchronise a device.
  • If you need data to use the application.
  • Can you have the application installed on two device.
  • The process you need to follow should your device ask to scan barcode.
 
4SVS Colour Code MeaningThis document explain what each color definition means for SVS reporting

Mobile

 LinkDescription
1Stock Visibility Solution-Support 

This document contains the information on how to use a touch screen device.

2SVS App Support Booklet

You can download the presentation here on how to troubleshoot your application:

The pdf document contains the following information:

  • Why your mobile data and GPS setting should be on.
  • What the synchronise button is used for.
  • Why you should not remove your sim card.
  • What is the function of your device memory.
  • How to identify and fix errors
  • Who to contact should you experience any problems.

 

3SVS Stock Update Scenario - Poster

You can download the pdf document which explain:

  • How to use your application to update stock on hand.
 
4SVS Support Procedure

You can read the document here on how the SVS support procedure works.

The document contain the following information:

  • The Vodacom Mezzanine Support SLA

  • Who is the First Line Support

  • Who is the Second Line Support (Vodacom) 

  • The Service Level Availability Agreement

  • Service Level Response Times - enables our clients and authorized staff to contact one consolidated point of support for all services related to the deployment.

  • Explain the escalations process

  • The Scheduled Maintenance