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Below you will find FAQ's and other information that will enable Stock Visibility Solution clients to support their users.
Stock Visibility Solution - An Overview
Real-time access to stock level information from medicine dispensaries allow low-stock levels to be pro-actively replenished and out-of-stock facilities to receive priority attention. The National Department of Health can monitor critical supply chains and compare centrally purchased volumes with medicine actually available on the shelves of dispensaries.
SVS enables governments to migrate from a pull model to an informed pushed model.
Our Video explaining the Stock Visibility Solution
Widget Connector url https://www.youtube.com/watch?v=7DZK0Fc_DkQ
Key Features
- Medicine catalog management
- Enable mid-level managers to control items per facility.
- Add and remove items centrally and synchronize to facility level in real time.
- Upload full description, bar code and supplier details.
- Clinic profile and registration
- Complete clinic profile with staff contact details and GPS coordinates for geo-spatial mapping which includes the geographic location and characteristics of the clinic.
- Mobile stock level capturing
- Identify stock by scanning a barcode (or QR code) or selecting from an approved list.
- Capture stock levels per facility through a lightweight Android application.
- Data Security and Access
- Applications synchronize in real time to cloud-hosted data warehousing to ensure data is always accessible but still secure.
- Reporting
- Schedule SMS notifications and automated alerts for low and no stock levels.
- Visualize stock levels through graphs and heat maps.
- Download reports in any format and configure automated e-mail reports to different stakeholders.
- Access real-time reports through the internet and mobile apps.
- Stock-out report analysis
- Instantly compare the number of facilities that stock a particular item with the number of facilities that are out of stock of a particular item.
Support Lines and procedures:
Support Channels | Description/ Procedures |
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1st Line Support | The client handles all first line support queries and escalate those they could not resolve |
2nd Line Support | Our Channel Partners (Vodacom) Vodacom Procedures: Channel Partner Support Items.pptx |
3rd Line Support | Mezzanine Support desk See All support Procedures: Support Procedures and Levels |
Web Training Material and FAQ's
Link/Question | Description/Answer | |
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1 | How do the system calculate Facilities as non reporting? | This is a handy document to see how the calculation work for a facility to achieve 100% for reporting. |
2 | How do I log unto the WebPortal? | You can download the pdf document on how to login to the web portal. The file contains the following information:
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3 | What does the Colour codes mean? | Please download the document to have SVS Colour Status Explained. |
4 | How Do I reset my password? | Open this document to see How to reset a password on Helium.pdf |
Mobile Training Material and FAQ's
Question | Description /Answer | |
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1 | How do I use my smart phone? | This page explains how to navigate and use a touch screen device. |
5 | How do I install and enroll my application? | Links to download SVS Application: V4 container: https://appinstall.xyz/ndoh-svs/list V3: Container: https://za-zerorated-journey.mezzanineware.com/static/ndohsvs-3.17.2.apk |
6 | Do I need Data to update my stock? | No. The SVS application are built as an Zero rated app which means you do not pay any connection fees and do not have to buy airtime or data for the device. Just ensure "Mobile data is active" for Mezzanine to receive your stock updates |
7 | What should I do when my application ask for a bar code | Contact your district Office or Mezzanine Support desk to assist further.
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8 | Can I have the application enrolled on two devices at the same time? | Unfortunately Not. |
9 | How do I keep mobile data and location settings enabled? | Click on the Picture illustrated link to your left for more details on how to enable Mobile data and Location settings |